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View Full Version : Whatsup From Slowboy??!!!


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A//// Guy
05-22-2007, 10:58 AM
Yea who knows.. could be this or that. Wish our customers at my place of employment accepted that as an answer to a messed up product. ;) Well just say, "shit happens" and call it good. :D

SBR Joe
05-22-2007, 11:41 AM
Did you bother to tell the customer it was on back-order for so long and offer to refund their money? This is something the customer should have been notified of immediately after placing the order.


Yes..this was just an example but has happend in the past. We get an ETA from the vendor, we tell it to the customer, and then something happens where the vendor cannot get it to us for another period of time... once agian, not blaming anyone or making excuses, just telling it how it is. When this happens it obviously falls on us beings we are the ones directly involved since WE sold the product. Everyone just needs to understand a bit more in situations like these and not explode on us. We get just as pissed as teh customer if we are told one thing from a vendor and another thing happens..it (obviously) looks bad on our part. We do probably have one of the bigger inventories in the business, but we dont have everything all the time. This is a big issue with alot of the complaints. We do everything in out power to get products to customers ASAP. If we have it in stock...it usually gets shipped the same day its ordered..at the latest the next. If we lived in a perfect world, we would have every name brand item on teh website in stock..but thats just not realistic.


Joe
SBR

AJ
05-22-2007, 11:48 AM
Man, must be nice to do the broken record thing over on this site and get paid to do it. Can't you guys just forget how to spell this specific domain name?

A//// Guy
05-22-2007, 11:50 AM
Cant we just delete their user accounts?

tpunx99GSX
05-22-2007, 12:04 PM
Even before this thread I have heard things here and there about Slowboy, Lots of problems. It wasnt on this board, it was actually in person with some other dsmers. I have never purchased from you guys and probebly never will. When it comes to parts for my car: A) I dont take risks in regards to whether i will get the part or not. and B) I hate waiting. Both of these reasons keep me away from you guys. I know its hearsay, but ESPECIALLY in the dsm community advice from people and referrals will make or break an online company, DSMers that are interested in performance will research many businesses before they purchase, and if joe schmoe does a little research and sees this thread, well you just lost another customer. and the fact that its now 30 pages will tell that potential customer "forget slowboy"
I really dont mean to sound like a broken record but your better off cutting your losses and letting this thread die. Your coworkers have deserted you, Joe, i suggest you do the same.

tpunx99GSX
05-22-2007, 12:05 PM
Cant we just delete their user accounts?

Fuck it, let them have their accounts and leave this thread, Like i said above, its going to serve as a warning for potential customers.

MATCHBX
05-22-2007, 12:24 PM
Back orders do happen. Some vendors have eroneous lead times as well. That is understandable. If the vendor calls back and tells the company that they are back ordered after the company places the order, the responsibility then falls on the company selling the product (in this case SBR) to contact the customer and explain it to them. If they do not want to wait, then you refund their money. Plain and simple.

If there is no communication to the customer that there is a longer lead time, then it is your fault for not following up on the order. If you communicate it to them in a timely manner and they are still pissed, then it is their problem. Get them their money back and then if anyone flames you for it just tell them how it happened. Shit happens, but it's how you deal with it that makes all the difference.

And just so you know, this was not meant as a flame. Just explaining how the process SHOULD work. If that's how it goes there, fine. If not, changes need to be made to increase your return customer base.

As far as all the customers that are saying good things right now, you have been mainly dealing with them face to face. It's good that you are getting good service, but that also has to happen with online orders and phone orders. You can put enormous pressure on someone if you deal with them face to face, more so than on the phone. Balls get dropped from time to time, but make sure that it's followed up on to keep the customer happy.

As far as the BBB, I guess being that there are unresolved issues that are posted as "no response from company" can make many people very leary of doing business. If there are attempts to show what happened or at least communication on the issues to try to resolve them, that's one thing. But no response from the company on a complaint filed with the BBB seems to me like it's "just not worth the bother or hassle." And if that's the attitude with something like that, does it carry over to orders that have problems or orders that could potentially make you lose money? That's the main concerns of the consumers. They want to be treated as a good customer and not just another number on paper.

Just some things to think about. Not trying to get into a pissing match, just laying it out in a different format so maybe another perspective is seen.

SBR Joe
05-22-2007, 12:31 PM
Man, must be nice to do the broken record thing over on this site and get paid to do it. Can't you guys just forget how to spell this specific domain name?



He asked, i answered.


Joe
SBR

SBR Joe
05-22-2007, 12:36 PM
Your coworkers have deserted you, Joe, i suggest you do the same.



My co workers have not deserted me, they just probably got tired of this shit..i on the other wont back off. People have questions still..and i still have answers.



Joe
SBR

A//// Guy
05-22-2007, 12:53 PM
You dont have any answers.. just excuse after excuse! lol