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SBR Joe
05-09-2007, 03:26 PM
You have never dealt with us, which means you have no right to say "we make money behind the scenes" WTF does that mean? The you say "whether its true or not" and you wonder what got us here. WHAT CRAP.

You cannot even COMMENT on our service - you have not dealt with us.

You know what - KFC's chicken sucks - but I never ate there.

Mike Huml
SBR Inc.



I agree, KFC does suck, i know this because i have ate there...but i have gone back for food other than chicken after my "bad" experience........some food for thought...again, no pun intended.



Joe
SBR

SBR INC
05-09-2007, 03:27 PM
Honestly, I think you should stop trying to find an excuse on this game. There's been several companies that have been incredibly big companies and have taken care of their problems.

And to answer your question, its 60, 10, and the 60 should be easier to deal with b/c your a bigger comopany, more revenues, and should have better resources to handle your problems. Top of that, if its occurred before and hasn't been fixed, then that 1% will increase. Thus it would have been easier if you fixed it in the first place.

It is not an excuse - it's called life.

No one is perfect except you I guess!

Mike Huml
SBR Inc.

Kracka
05-09-2007, 03:27 PM
Not when its deserved.....


Joe
SBR

I wonder how differently things would have turned out had you come on the board and said something to the effect of "Hey, we can see a lot of you have had bad experiences with our company. We're here to tell you things have changed and we're willing to do whatever we can to set things straight. We want to EARN your business!"

SBR Oliver
05-09-2007, 03:29 PM
Theres a difference between negative reviews and a shitload of negative reviews.
but also you need to realize that the "shitload" of negative reviews have a "shitload" of duplicates as well, some even brought up in this thread. people get stuck on one bad experience, we have changed staff, and grown as a company. you people keep talking shit on our additudes but if you go back to the first page you notice we posted a greeting in an attempt to be friendly and helpful and all all we get is a piss poor additude from everyone on this thread. that makes me think that its not our additude at fault. have we egged it on a little bit in the past 12 pages... maybe, but for the most part it has all been in defense of the shit spewing from your cakeholes. please everyone make sure you got your boots on, the shit is getting deep.


Oliver

SBR Joe
05-09-2007, 03:29 PM
Well if i was Nostradamus i could have predicted this flame fest and would have said something along those lines...but inevitabely would have turned into the same ordeal...putting us in the same seat were in now.


Joe
SBR

sleepy2lazy
05-09-2007, 03:30 PM
You have never dealt with us, which means you have no right to say "we make money behind the scenes" WTF does that mean? The you say "whether its true or not" and you wonder what got us here. WHAT CRAP.

You cannot even COMMENT on our service - you have not dealt with us.

You know what - KFC's chicken sucks - but I never ate there.

Mike Huml
SBR Inc.

Whether its true or not, i wouldn't know. But from just seeing the way you guys address things here, there won't ever be a time in the future where I will comment on your service.

SBR INC
05-09-2007, 03:31 PM
If they are mad with your customer service, failure.

If they are mad with product, maybe not failure but can be addressed to not cause mad customers because of poor customer service.

We had a motto at our old shop;

"We carry many items but only one product, service."

This was from a shop that serviced over 3/4 of the hydraulic repairs in Norway with no advertising money spent and only 3 people working the business.

Glad you can please everyone - if you think you can you are full of it.

I say "mad" in general - someone unhappy with product is usually also unhappy with the service - every 19 year old kit who cannot install a clutch correctly bashes us on the internet. Some people pay good money to hush up those people - I am not one of them!

Mike Huml
SBR Inc.

sleepy2lazy
05-09-2007, 03:32 PM
It is not an excuse - it's called life.

No one is perfect except you I guess!

Mike Huml
SBR Inc.

I'm not perfect, but i'm not making excuses. Maybe you should stop making excuses and try to prove me wrong then?

SBR INC
05-09-2007, 03:32 PM
I wonder how differently things would have turned out had you come on the board and said something to the effect of "Hey, we can see a lot of you have had bad experiences with our company. We're here to tell you things have changed and we're willing to do whatever we can to set things straight. We want to EARN your business!"

We did not have a chance to say this - and the guy who posted only been with us for three months - how was he to know of any problems?

Mike Huml
SBR Inc.

sleepy2lazy
05-09-2007, 03:36 PM
I agree, KFC does suck, i know this because i have ate there...but i have gone back for food other than chicken after my "bad" experience........some food for thought...again, no pun intended.



Joe
SBR

I agree with you Joe. But the difference is from eating there and not eating there. You research about a source, based on others reviews or friends, whether or not you plan to move forward or find another. And like I said, you guys may have turnaround the company now, but my resistance as i'm sure many others in the dsm world have is the fact of the past. This is a hard concept to face, b/c if everyone is afraid and won't see that you've changed, how will others know? Thats why i tried pointing out that its going to be a tough path to go in the future, but for some reason, its not about trying to understand and improve, its about excuses. Not sure if its you or someone else, you guys have SBR by your names lol.