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View Full Version : Whatsup From Slowboy??!!!


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Kracka
05-09-2007, 03:37 PM
No business is going to have zero complaints or unsatisfied customers, but the fact is you guys have a lot and it is widely known. Rather than spending all this time fighting with us, start solving the problems people are having. Double check all orders, look for ways to increase quality, look for the weak spots in products that are frequently failing, etc.

JET
05-09-2007, 03:38 PM
Not to bad until the last sentance.

I understand no one makes mistakes -

I am not a sugar coater sir - never have been - never will be. If people cannot call me to discuss things - I cannot help them. I am not going to sit here and tell you how sorry I am and beg for your business - I am not that person.

Do you run a company?

Mike Huml
SBR Inc.

Yes I do run my own company. I was also the technical support manager for 4 years, of a company much larger than yours. I dealt with the calls, I know how it goes. I also went to college for Business Adm. You don't have to sugar coat things, but at least own up to your mistakes. I have made mistakes in my company and have taken care of them and made it right. One didn't come out perfect, but noone was really unhappy.

The key to a good company is how you deal with the problems that WILL arise. If a problem happens, you need to do your best to fix the problem with the customer.

You also keep saying that you weren't notified of the problems. In my case (probably 3 years ago) I had left several messages for you and talked to you 3 times. You did nothing the first 2 times.

JET
05-09-2007, 03:40 PM
but also you need to realize that the "shitload" of negative reviews have a "shitload" of duplicates as well, some even brought up in this thread. people get stuck on one bad experience, we have changed staff, and grown as a company.
Oliver

Yes, and it is up to you to prove that the company has changed for the better now. It is not our responsibility to send our money and business to you just because you say it has changed. You need to prove it first.

Kracka
05-09-2007, 03:41 PM
Honestly, maybe its time to change your company name and get a fresh image. Take some down time, get everything sorted out and squared away, then reintroduce yourselves and stress the changes you've made and the changes you plan on making in the future.

SBR INC
05-09-2007, 03:42 PM
I'm not perfect, but i'm not making excuses. Maybe you should stop making excuses and try to prove me wrong then?

Not making excuses - I bet we still have the same 1% this year.

Mike Huml
SBR Inc.

SBR Joe
05-09-2007, 03:45 PM
I agree with you Joe. But the difference is from eating there and not eating there. You research about a source, based on others reviews or friends, whether or not you plan to move forward or find another. And like I said, you guys may have turnaround the company now, but my resistance as i'm sure many others in the dsm world have is the fact of the past. This is a hard concept to face, b/c if everyone is afraid and won't see that you've changed, how will others know? Thats why i tried pointing out that its going to be a tough path to go in the future, but for some reason, its not about trying to understand, its about excuses. Not sure if its you or someone else, you guys have SBR by your names lol.


I have made no excuses this entire thread. Not one, i do understand the point your making but cannot understand why everyone is quick to blow up on SBR but is not willing to give it another shot. Now that everyone is aware of the company turn around, try it again...you dont have to buy much or even say your from this thread...just call. hell, you dont even need to buy anything, just call and talk to me, or chris, or jason, or chance, or teh other jason, ..lol, or Mike...youll see im not asswipe, nor is anyone else. I give help to anyone that calls, i may not take shit from anyone but im not a dick. Try it, just once and then make your opinion.


Joe
SBR

SBR Oliver
05-09-2007, 03:46 PM
Yes, and it is up to you to prove that the company has changed for the better now. It is not our responsibility to send our money and business to you just because you say it has changed. You need to prove it first.
I notice you deleted my point from that post. so I shall repeat it for you. It is very hard to try and rebuild/defend a reputation when we immediatley get bashed on for joining a forum. Maybe if some people were a little more open minded and a little less E-Badass this thread woulnt have turned into a "he said, she said, your opinion sucks" type shit talking festival.


Oliver

JET
05-09-2007, 03:47 PM
99% is a horseshit customer satisfaction rate, and I doubt you guys are seriously that high. I would guess it is 97-98%. 99.8% is satisfactory, 99.5% - 99.8% is where most good companies are. If you constantly point fingers like you are, you will never become a good company. Realize that you are getting better but still have a long ways to go. Find the weak spots and fix them. If you don't have satisfied customers, you aren't going to have a company in a few years.

sleepy2lazy
05-09-2007, 03:47 PM
Not making excuses - I bet we still have the same 1% this year.

Mike Huml
SBR Inc.

I guess if all you really care about is keeping your 1%, not polishing your image, then well......good for you I guess..

SBR Jason
05-09-2007, 03:47 PM
Yes, and it is up to you to prove that the company has changed for the better now. It is not our responsibility to send our money and business to you just because you say it has changed. You need to prove it first.


People don't speak up enough when the transaction goes smooth.

Now Jet, it looks like your rather new as far as your "legit" business goes.
Take your current customer base, and multiply it by 300%. You think you will have 100% perfection? Even if you kept a very low number of complaints, as your business grows, complaints will too.