Whatsup From Slowboy??!!!

[SBR INC]

Originally Posted by JET

And your job is to represent your company, which you have done a horseshit job of so far on here. I was one of the people that have had an issue with SBR in the past, Craigr was the main person, but I also talked to Mike 3 times before it finally got straightened out. I had several good transactions before that, but that one was handled very poorly on SBR's end. It only takes one bad transaction to spoil a customer. I understand mistakes happen and I am a very understanding person, but the attitude at SBR always seems to be that you guys are right (like the turbo post farther ahead in the thread). The customer should be right until proven wrong, you can't just say they are wrong without seeing all of the facts first.

Always innocent until proven guilty - so send the pictures to ten turbo shops - ask them what happened - report their responses.

9 out of 10 will be "something went through the wheel", especially if they think it was one of their own turbos.

Sorry it took so long to take care of you - always here though!

Mike Huml
SBR Inc.

[MATCHBX]

Originally Posted by SBR INC

Always innocent until proven guilty - so send the pictures to ten turbo shops - ask them what happened - report their responses.

9 out of 10 will be "something went through the wheel", especially if they think it was one of their own turbos.

Sorry it took so long to take care of you - always here though!

Mike Huml
SBR Inc.

Which is exactly why I said you have to look at it objectively for your customers sake. Your guy says he owns up to any mistakes that he makes, that's good. I do the same at my job. It's unfortunate that many companies take the stanse of "it'snot our fault until you prove it's our fault."