Whatsup From Slowboy??!!!

[Matt D.]

Originally Posted by SBR Joe

At this point, theres nothing we can "say or do" to make anyone happy, in this thread at least.

Maybe it's time to take a hint.

Based on all of the bad publicity that Slowboy Racing has been given in the DSM world (Tuners, Talk, here, etc.) because of poor products and even worse customer service I never once have even considered looking in SBR's direction when I've been in need of parts. I'll be honest, when I bought the DSM I have now and found that is had an SBR clutch I cringed.

For what it's worth, aside from the random hard to find part and specialty lines/fittings, all of my stuff has been bought locally from this site's sponsors and local shops. Minnesota's DSM community is rather tightly knit, which you've already discovered.

[SBR Joe]

Originally Posted by Matt D.

Maybe it's time to take a hint.

Based on all of the bad publicity that Slowboy Racing has been given in the DSM world (Tuners, Talk, here, etc.) because of poor products and even worse customer service I never once have even considered looking in SBR's direction when I've been in need of parts. I'll be honest, when I bought the DSM I have now and found that is had an SBR clutch I cringed.

For what it's worth, aside from the random hard to find part and specialty lines/fittings, all of my stuff has been bought locally from this site's sponsors and local shops. Minnesota's DSM community is rather tightly knit, which you've already discovered.

I cannot change anyones opinion if they do not want me too, all i can do is my job.


Joe
SBR

[JET]

Originally Posted by SBR Joe

I cannot change anyones opinion if they do not want me too, all i can do is my job.


Joe
SBR

And your job is to represent your company, which you have done a horseshit job of so far on here. I was one of the people that have had an issue with SBR in the past, Craigr was the main person, but I also talked to Mike 3 times before it finally got straightened out. I had several good transactions before that, but that one was handled very poorly on SBR's end. It only takes one bad transaction to spoil a customer. I understand mistakes happen and I am a very understanding person, but the attitude at SBR always seems to be that you guys are right (like the turbo post farther ahead in the thread). The customer should be right until proven wrong, you can't just say they are wrong without seeing all of the facts first.

[SBR Joe]

Originally Posted by JET

And your job is to represent your company, which you have done a horseshit job of so far on here. I was one of the people that have had an issue with SBR in the past, Craigr was the main person, but I also talked to Mike 3 times before it finally got straightened out. I had several good transactions before that, but that one was handled very poorly on SBR's end. It only takes one bad transaction to spoil a customer. I understand mistakes happen and I am a very understanding person, but the attitude at SBR always seems to be that you guys are right (like the turbo post farther ahead in the thread). The customer should be right until proven wrong, you can't just say they are wrong without seeing all of the facts first.

Ok, well if we start a thread...and the gheyness of bashing is brough on by EVERYONE ELSE, what good does is it if i come in here all peachy keen and not say what i think when theres a handfull of ppl just talking shit? I do my job. PERIOD. If the opinions are based on past experienceces..well sorry, but things have changed a lot around here, including the employees. If you had beef with Cragger...i dont care...and it doesnt matter because hes not here anymore. I myself liked cragger and dealt only with him before i started here.That has nothing to do with NOW though. If anyone would like to give us another chance, call us up and we will do what we can to make you experience worth while...if you still say fuck SBR, then im sorry, i can not help you.


Joe
SBR

[Kracka]

Originally Posted by SBR Joe

If you had beef with Cragger...i dont care...and it doesnt matter because hes not here anymore.

You should care because he represented the company and now you should be trying to clean up his mess i.e. SBR's image. Say for example you go to a new restaurant and get a terrible meal. Are you going to steer clear of that place in the future or will you call ahead and ask if a new cook is in the kitchen?

[SBR Joe]

Originally Posted by S2kracka

You should care because he represented the company and now you should be trying to clean up his mess i.e. SBR's image. Say for example you go to a new restaurant and get a terrible meal. Are you going to steer clear of that place in the future or will you call ahead and ask if a new cook is in the kitchen?

Theres nothing i can do but offer my help...i cant wave a magic wand to make ppl call me to get stuff when they werent happy with Cragger. As for the restaraunt example...not bad...but i have got shitty meals from a restaurant and have gone back again. Im a sucker for second chances.....


Joe
SBR

[SBR INC]

Originally Posted by S2kracka

You should care because he represented the company and now you should be trying to clean up his mess i.e. SBR's image. Say for example you go to a new restaurant and get a terrible meal. Are you going to steer clear of that place in the future or will you call ahead and ask if a new cook is in the kitchen?

So - if someone had a "beef" with Craig'r - call me!

Mike Huml
SBR Inc.

[SBR Jason]

Originally Posted by SBR INC

So - if someone had a "beef" with Craig'r - call me!

Mike Huml
SBR Inc.

yuh

[SBR INC]

Originally Posted by JET

And your job is to represent your company, which you have done a horseshit job of so far on here. I was one of the people that have had an issue with SBR in the past, Craigr was the main person, but I also talked to Mike 3 times before it finally got straightened out. I had several good transactions before that, but that one was handled very poorly on SBR's end. It only takes one bad transaction to spoil a customer. I understand mistakes happen and I am a very understanding person, but the attitude at SBR always seems to be that you guys are right (like the turbo post farther ahead in the thread). The customer should be right until proven wrong, you can't just say they are wrong without seeing all of the facts first.

Always innocent until proven guilty - so send the pictures to ten turbo shops - ask them what happened - report their responses.

9 out of 10 will be "something went through the wheel", especially if they think it was one of their own turbos.

Sorry it took so long to take care of you - always here though!

Mike Huml
SBR Inc.

[MATCHBX]

Originally Posted by SBR INC

Always innocent until proven guilty - so send the pictures to ten turbo shops - ask them what happened - report their responses.

9 out of 10 will be "something went through the wheel", especially if they think it was one of their own turbos.

Sorry it took so long to take care of you - always here though!

Mike Huml
SBR Inc.

Which is exactly why I said you have to look at it objectively for your customers sake. Your guy says he owns up to any mistakes that he makes, that's good. I do the same at my job. It's unfortunate that many companies take the stanse of "it'snot our fault until you prove it's our fault."

[Matt D.]

Originally Posted by SBR Joe

I cannot change anyones opinion if they do not want me too, all i can do is my job.


Joe
SBR

Then it's time for more wrenching and less internet usage. Let your boss attempt to repair his own image, you guys are doing him more harm than good.

[SBR Joe]

Originally Posted by Matt D.

Then it's time for more wrenching and less internet usage. Let your boss attempt to repair his own image, you guys are doing him more harm than good.

My job is to sell...not wrench.


Joe
SBR

[Matt D.]

Originally Posted by SBR Joe

My job is to sell...not wrench.


Joe
SBR

You're doing a terrible job of selling your company to us.

What is appalling throughout this now 14 page thread is that everyone from SBR seems oblivious to the fact that the complaints about SBR are extremely abundant, and if a DSMer knows of you guys chances are they will all say the same thing: SBR sucks. I do not recall once hearing or reading anything good about SBR's products or customer service other than the one small experience JET mentioned previously in this thread. I would suggest that you first attempt to fix your reputation on the larger fronts (Tuners, Talk, etc.) before pissing off more smaller, local forums like this one.

[SBR Joe]

Originally Posted by Matt D.

You're doing a terrible job of selling your company to us.

What is appalling throughout this now 14 page thread is that everyone from SBR seems oblivious to the fact that the complaints about SBR are extremely abundant, and if a DSMer knows of you guys chances are they will all say the same thing: SBR sucks. I do not recall once hearing or reading anything good about SBR's products or customer service other than the one small experience JET mentioned previously in this thread. I would suggest that you first attempt to fix your reputation on the larger fronts (Tuners, Talk, etc.) before pissing off more smaller, local forums like this one.

Looks like you were already sold before this whole thing started.



joe
SBR

[Matt D.]

Originally Posted by SBR Joe

Looks like you were already sold before this whole thing started.



joe
SBR

Not entirely, the attitudes displayed here today just helped cement my decision.

[Kracka]

Originally Posted by SBR Joe

My job is to sell...not wrench.


Joe
SBR

Have you sold a single thing to anyone on this board this week? For the amount of time you've spent here, I sure hope so.

[SBR Joe]

Originally Posted by S2kracka

Have you sold a single thing to anyone on this board this week? For the amount of time you've spent here, I sure hope so.

yup..about 10 min ago....his user name is Crazy Skier, nice kid.



Joe
SBR

[A//// Guy]

Originally Posted by SBR Joe

yup..about 10 min ago....his user name is Crazy Skier.



Joe
SBR

Well hes been banned.... lol

Originally Posted by SBR Jason

everyone here needs to reflect on the first page, and see who all started this.. Not us, so we try to defend ourselves.. OK.. So maybe we didnt use proffesional lingo, or get on our knees for you. We had to sink down to E Bully level, you fight fire with fire. But it is apparent, you guys are a close knit bunch of friends, and I commend you all for that, I am sure you all take care of each other, and we don't need to know about that. Truth is, we ALL spent too much valuable time on this forum and I appologize for trying to start a nice working relationship. Again refer to PAGE 1, and you'll see my intentions. This could have been handled through Pm's or email or something. But YOU ALL started childish flame wars. Good day to you all.

You could have been the BIGGER person and not flamed back. Out of all the SBR employees you are ruining the company by posting in here. Companies dont fight fire on fire with potential or previous customers, unless you want them to never buy anything from you again!

Page 1 was fine, you introduced yourself, but with the sole intention of finding out if this forum was "active enough," which in my opinion is bullshit. If you really wanted to help out the dsm community you wouldnt care how active it is. You came into this forum looking for numbers of protential customers, thats all you cared about. If you were going to contribute in other ways sure thats fine but the only thing you have to offer is business for yourself.

And yes we are a close knit community of friends, but we sure don't gang bang each other like you homos every night. You sling the gay innuendo and ill sling it back. Have a nice day too partner, care for a reach around?

[crazy_skier]

Originally Posted by SBR Joe

yup..about 10 min ago....his user name is Crazy Skier, nice kid.



Joe
SBR

yes, I did purchase something, a banjo bolt for my oil line to see how the customer service is...... so far its been fine so I hope I receive my product on monday as told, the one reccomendation though is it would be nice to have a little bit lower prices, the bolt was $25 shipped 2 day and $55 if I wanted it overnight, now this is just a 10mm bolt and I decided to give it a try anyways....... I will update.

Also, Joe was nice on the phone to me as I ordered, but the one thing that bothered me was you had said $15 shipped after I asked for 2 day prices... you may have mis-understood me but I thought I would mention it (I think it was you who wanted constructive critisizm)


Also, I've only heard stories, and from what I have read, is that if you (ALL SBR) were to work with a customer (not giving handouts), but actually spend time with them, call them back, and go out of your way - that is how you get business. I worked sales for just over a year and the biggest thing I learned is you will NEVER have 100% customer satisfaction, but you can do things. Find out why there is a problem, look into it regardless of if there really was a problem, THANK them for the business and APOLOGIZE even if you had NOTHING to do with it.... it shows that you are courtious and go out of your way. Now if there was a joint problem, or an issue with constant calling and not getting help, when you hear about it give them a break or help out on shipping
(I had a large order with a dealer that hadn't shipped my parts for 2 weeks, I asked if they could do anything.... kept getting the same reply... Will ship out today with the shipping that you paid for. A week later I got someone helpful who sincerley apollogized and shipped the items overnight for NO extra charge, they were door caps, drip rails, sail windows, and a tob)

Those are my suggestions, try if you want but they do work...... now to wait one more day before I get to drive my car hopefully!!

[JET]

Originally Posted by Matt D.

Then it's time for more wrenching and less internet usage. Let your boss attempt to repair his own image, you guys are doing him more harm than good.

Yep, before you came on here 75% of the board wouldn't have ordered from you. Now since you are acting like asshats, none of us will! There is a great marketing strategy.