Modern Automotive Performance - Page 4

gsxvince · 09-27-2012

this whole thread was supposed to be about how daelen told dsmghost that he didnt have to come back, like he didnt need his business!
not that they didnt have the oem parts i wanted.

this thread went way out of line.

gsxvince · 09-27-2012

but either way it shouldnt have been this big of a deal...

Swanny · 09-27-2012

Quote:

Originally Posted by CornFed2.4

Point is they called, part was "said" to be in stock. Then they tried to upsell a $130 kit.

Why would they go driving around when MAP needs there business?

Personally everyone I talk to has horror stories about MAP. Just to scared to speak up maybe.

I agree

**scheides** · 10-01-2012

Just wanted to chime in here.

I've been waiting for a part that has been on back-order for over a month. MAP has kept me in the loop and when the part finally came in I went to pick it up...it required some finishing work once it came in and they busted ass to get it to me ASAP, but there was an oversight in the machining process and the part wasn't quite ready.

I was personally walked over to the CNC/porting area and their machinist said he could have it done in an hour....it was 4:30pm on a Friday. I told him I had to be at work until almost midnight but he said he'd do it and we'd figure out hand-off. I swung back around 10:30pm and the machining was done but there was a bit more finishing/porting that I really would have liked to be done for the part to be absolutely perfect. I explained my insane work schedule to him but was ready to just wait a few more weeks for a time I could swap the part. Without batting an eye, he asked if I could please come back in the morning, he would take care of it.

So on his word alone I took my car apart early Saturday morning and then bombed over to pick up the part and sure enough he had stayed extremely late to make sure it was done right.

I wanted to post this b/c it is really a level of customer service that I have seen multiple times at MAP (but I honestly never expect or try to impose it).

You will all write off this entire post b/c I run MitsuStyle.com and am a moderator on EvolutionM.net but guess what:this guy was relatively new and he had NO idea who I was!

What was the part, what was it for, blah blah blah? I'll explain that later in another post as it's not pertinent to this thread. MAP seriously impressed me yet again over the last 72 hours and I want to make sure that while the haters be hatin', MAP keeps on kickin' ass.

mdost03 · 10-01-2012

^^Good stuff right there! I picked up fluids on Friday and everything went smoothly and I was in and out in about 10 min.

turbotalon1g · 10-01-2012

I saw said butterface (scheides) on friday.

I was at MAP getting my EF1 rebuilt because I spun a bearing.
A lot of things here 1) Price was good, probably because I rep this EF1 pretty good on the national forums 2) Stupidly fast service, I took the turbo off my car wednesday and I was racing saturday. 3) Turbo guy informed me that have been some changes with the turbos since my one was created and would need more work that we thought, of course he took care of it.

A huge thanks to everyone at MAP even the big angry bear Chris Carey and especially munchgsx.

**cmspaz** · 10-01-2012

I'll jump in here with another good one. I've always had great experiences there, everyone has always treated me well and had good attitudes. As I said, I have a few guys there who I normally deal with, and that has thinned over the years due to people leaving, but it is what it is.

A few winters back, the upper water neck on the radiator of my buddy's 1G broke near Scheides' place. We managed to get the hose back on and limped the car to his garage. It should be noted that this was a Saturday night, an almost certainly the coldest night of the winter. My buddy needed the car running, and Scheides needed it to not be in his garage, so on a limb we called Chris Carey. He answered, confirmed that they had a Mishimoto radiator for the car in their shop, and set about finding someone to meet us there. We waited, and waited, and waited, and finally at midnight bailed on the plan and decided to try again in the morning.

I was in the process of driving my buddy home, when Scheides' called me and said there'd be someone at the shop in 15 minutes. So at 12:30am I met one of the guys at the shop. He couldn't find the key to their inventory, so instead of giving up, by the time we arrived he'd picked the lock and had the radiator out and ready for us. He was super nice to us, we paid cash for the part but offered to boot up a computer and run a card invoice if we'd like. It's one of those customer service experiences you'd never get anywhere else.

blackawdtsi · 10-01-2012

Guess I'll start calling Chris at midnight.

dsmghost · 10-01-2012

Quote:

Originally Posted by cmspaz

I'll jump in here with another good one. I've always had great experiences there, everyone has always treated me well and had good attitudes. As I said, I have a few guys there who I normally deal with, and that has thinned over the years due to people leaving, but it is what it is.

A few winters back, the upper water neck on the radiator of my buddy's 1G broke near Scheides' place. We managed to get the hose back on and limped the car to his garage. It should be noted that this was a Saturday night, an almost certainly the coldest night of the winter. My buddy needed the car running, and Scheides needed it to not be in his garage, so on a limb we called Chris Carey. He answered, confirmed that they had a Mishimoto radiator for the car in their shop, and set about finding someone to meet us there. We waited, and waited, and waited, and finally at midnight bailed on the plan and decided to try again in the morning.

I was in the process of driving my buddy home, when Scheides' called me and said there'd be someone at the shop in 15 minutes. So at 12:30am I met one of the guys at the shop. He couldn't find the key to their inventory, so instead of giving up, by the time we arrived he'd picked the lock and had the radiator out and ready for us. He was super nice to us, we paid cash for the part but offered to boot up a computer and run a card invoice if we'd like. It's one of those customer service experiences you'd never get anywhere else.

Thats pretty cool, good thing Scheides was involved.

Alpha D · 10-01-2012

THE ABSOLUTE WORST EXPERIENCE I HAD AT MAP! Now this is sooooooo bad i think everyone should be fired because of it -.- and the company burn down in flames powerd by E98 which i by the way didnt know map carried at the beginning of the season... not to mention, I havent been able to find anything else wrong in the 3 years ive been going there...

On Friday i stopped in to pick up a two hole dp gasket for my uber custom o2 housing...not only did (I forgot his name) Take my housing to find the best gasket to fit the application, but he also gave me some good personal advice on what he would do if the situation i was in was on his car...now due remember the phones were ringing of their hooks...mind you yet he didnt miss one....(Enter complaint after parentheses )but when he got up to find my part OH LORD HAVE MERCY ON HIM i saw his UNDERWEAR! (YES SLASH NO HOMO) You must maintain professional attire at all times yawn....Im working on my post count if you havent noticed ha!

Keep up the good local support map! and tell that guy to shave yo!

**v8klla** · 10-02-2012

Quote:

Originally Posted by blackawdtsi

Guess I'll start calling Chris at midnight.

Here is our after hours emergency number, it comes straight to my cell phone. I can't guarantee that I will be available to answer at all times, but if you need to use it chances are it will be worth a shot.

MAP After Hours (651) 243-0627

turbotalon1g · 10-02-2012

I needed it friday, but I got lucky and i think Derek was still there.

**cmspaz** · 10-02-2012

Quote:

Originally Posted by dsmghost

Thats pretty cool, good thing Scheides was involved.

Seems your comment assumes I don't have enough of a relationship with the company on my own to get the same service?

dsmghost · 10-03-2012

Quote:

Originally Posted by cmspaz

Seems your comment assumes I don't have enough of a relationship with the company on my own to get the same service?

Whether you do have a relationship with MAP or not, the point I was trying to make was that I don't think that just anybody would get that kind of service. In my comment I assumed that you didn't have a relationship built with them, if I was wrong I didn't mean to offend you, sorry if I did.

93gtpeater · 10-03-2012

Dsmghost I know it sucks that someone said they had a part for you but they actually didnt have it. Mistakes do happen. Mabe when you call for parts from any place make sure the person goes and picks the item and has it their hand before driving there. no place is perfect with inventor. Sounds like maps new place will be better for walk ins. I have only dealt with map once and I had recived the wrong item. I pissed at the time cause I wanted to get my car going. I have dealt with map since because Iam into modding my car anymore. I would buy from them again if iam allowed to. And if I ever decide to do anything to my car other.