Whatsup From Slowboy??!!!

[SBR INC]

Originally Posted by M/// Guy

Theres a difference between negative reviews and a shitload of negative reviews.

Quiz!

When a company has 6000 new customers in one year - and 1% are mad. Haw many people are mad?

When a company has 1000 new customers a year - and 1% are mad.
How many people are mad?

Which is easier to deal with?

How many more mad people does the first comapny have?

Which company has a better success rate?

Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

[SBR Joe]

Originally Posted by SBR INC

Quiz!

When a company has 6000 new customers in one year - and 1% are mad. Haw many people are mad?

When a company has 1000 new customers a year - and 1% are mad.
How many people are mad?

Which is easier to deal with?

How many more mad people does the first comapny have?

Which company has a better success rate?

Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

Boo yaa.


Joe
SBR

[sleepy2lazy]

Originally Posted by SBR INC

Quiz!

When a company has 6000 new customers in one year - and 1% are mad. Haw many people are mad?

When a company has 1000 new customers a year - and 1% are mad.
How many people are mad?

Which is easier to deal with?

How many more mad people does the first comapny have?

Which company has a better success rate?

Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

Honestly, I think you should stop trying to find an excuse on this game. There's been several companies that have been incredibly big companies and have taken care of their problems.

And to answer your question, its 60, 10, and the 60 should be easier to deal with b/c your a bigger comopany, more revenues, and should have better resources to handle your problems. Top of that, if its occurred before and hasn't been fixed, then that 1% will increase. Thus it would have been easier if you fixed it in the first place.

[SBR INC]

Originally Posted by sleepy2lazy

Honestly, I think you should stop trying to find an excuse on this game. There's been several companies that have been incredibly big companies and have taken care of their problems.

And to answer your question, its 60, 10, and the 60 should be easier to deal with b/c your a bigger comopany, more revenues, and should have better resources to handle your problems. Top of that, if its occurred before and hasn't been fixed, then that 1% will increase. Thus it would have been easier if you fixed it in the first place.

It is not an excuse - it's called life.

No one is perfect except you I guess!

Mike Huml
SBR Inc.

[sleepy2lazy]

Originally Posted by SBR INC

It is not an excuse - it's called life.

No one is perfect except you I guess!

Mike Huml
SBR Inc.

I'm not perfect, but i'm not making excuses. Maybe you should stop making excuses and try to prove me wrong then?

[SBR INC]

Originally Posted by sleepy2lazy

I'm not perfect, but i'm not making excuses. Maybe you should stop making excuses and try to prove me wrong then?

Not making excuses - I bet we still have the same 1% this year.

Mike Huml
SBR Inc.

[sleepy2lazy]

Originally Posted by SBR INC

Not making excuses - I bet we still have the same 1% this year.

Mike Huml
SBR Inc.

I guess if all you really care about is keeping your 1%, not polishing your image, then well......good for you I guess..

[MATCHBX]

Originally Posted by SBR INC

Quiz!


Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

If they are mad with your customer service, failure.

If they are mad with product, maybe not failure but can be addressed to not cause mad customers because of poor customer service.

We had a motto at our old shop;

"We carry many items but only one product, service."

This was from a shop that serviced over 3/4 of the hydraulic repairs in Norway with no advertising money spent and only 3 people working the business.

[SBR INC]

Originally Posted by MATCHBX

If they are mad with your customer service, failure.

If they are mad with product, maybe not failure but can be addressed to not cause mad customers because of poor customer service.

We had a motto at our old shop;

"We carry many items but only one product, service."

This was from a shop that serviced over 3/4 of the hydraulic repairs in Norway with no advertising money spent and only 3 people working the business.

Glad you can please everyone - if you think you can you are full of it.

I say "mad" in general - someone unhappy with product is usually also unhappy with the service - every 19 year old kit who cannot install a clutch correctly bashes us on the internet. Some people pay good money to hush up those people - I am not one of them!

Mike Huml
SBR Inc.

[stapl3]

Originally Posted by SBR INC

Quiz!

When a company has 6000 new customers in one year - and 1% are mad. Haw many people are mad?

When a company has 1000 new customers a year - and 1% are mad.
How many people are mad?

Which is easier to deal with?

How many more mad people does the first comapny have?

Which company has a better success rate?

Is 1% mad - failure, or success?

Mike Huml
SBR Inc.

Quiz!

Name the company:

Dozens upon dozens of bad reviews on the DSM forums.

Multiple repeat poor experiences by single customers.

The customer is always wrong.

It sure would be a fun poll on any DSM forum, eh? What DSM vendor would come on top of that poll?

Enough with the 1% sales figure bullshit. Not only do I continue to see bad reviews, I see REPEAT bad experiences posted by the SAME person. I have seen this with more than one person. There is no way the 1% figure is correct. No way.