Quote:
Originally Posted by JET
I know this, my parents have had their own business for 35 years and I grew up in it. The difference is, I will not say "99% customer satisfaction is good and I hope to keep it there. I will say 99% customer satisfaction isn't good enough and I am going to strive for 100%. If I don't see an improvement every year, then something is wrong.
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Read a few books.
I do not like people mad at me, but 1% is not a bad ratio. There are companies that would kill to have it that good.
Mike Huml
SBR Inc.
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