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v8klla
09-26-2012, 06:13 PM
Even with a camera in the showroom, we're still missing people walk in at times. The configuration currently is far from ideal. I know that's only a small part of your complaint, but it will be resolved with our new building. We're always looking for ways to improve.

b00sted_spyder
09-26-2012, 06:16 PM
I've made a few transaction with MAP in the past. Walked in and nobody there to help me for around 10-15 minutes. Very cool and nice guys though. Everything was great except for waiting. Their engine room had a ton of engines in it! I haven't been there for a few years so I don't know how it's like now.

Constant_Project21
09-26-2012, 07:01 PM
^^ true.

I go through Dan who is a member here and Chris Boone. Both have been helpful. Dan especially!

-Patrick

Aww shucks pat...making me feel all warm and fuzzy inside with your kindness...and I'm not even a sales rep!

I think the wait time has a lot to do with building design. I know our sales guys are constantly on the phone helping others (hard for myself to talk face to face with them sometimes lol), which leads to them not seeing walk ins, but wait time does seem to be a running trend. I'd help more if I wasn't up in my shipping cave, but the new baller building should help move towards less wait time, and less frustration. We obviously strive to help out the community as much as possible, so any negative review is tough on our end. Butthurt I don't think is the right descriptive term lol.

blackawdtsi
09-26-2012, 07:06 PM
New or not, I won't be driving the Cottage Grove much.

Constant_Project21
09-26-2012, 07:14 PM
New or not, I won't be driving the Cottage Grove much.

Haha, well I can tell you, that you are not the only one that isn't excited about it. People in the east metro are prob happy as clams! If only we could have one shop on each side of the cities...

Or you can do what I'm doing to cut down on commute...relocate LOL.

polishmafia
09-26-2012, 09:33 PM
Even with a camera in the showroom, we're still missing people walk in at times. The configuration currently is far from ideal. I know that's only a small part of your complaint, but it will be resolved with our new building. We're always looking for ways to improve.

I know most of your business is online. If you have a forward facing counter, you should always have someone there - just in case. If you can't have someone there, have the door locked and have a buzzer or door bell.

Just a little friendly advice. No other comments from me. :)

Murlo26
09-26-2012, 10:07 PM
I agree, the new location sucks for me too, damn it all! Plymouth is like 5 mins from work and in between work and home for me, perfect.

turbotalon1g
09-26-2012, 10:56 PM
Same Here. If I get this new job it will be decently close to that.
But for the most part, not looking forward to it

Alpha D
09-26-2012, 11:41 PM
Cottage grove?! The boost leaks is up with that...? I best get my last few parts while they are still in Plymouth :P jk Good buisness will draw people in no matter where they must travel from :)

cmspaz
09-27-2012, 12:15 AM
I've had to wait for a bit too, not a big deal IMO. If you're feeling impatient there's always the service bell on the desk ;)

And I definitely agree with having guys there that you deal with exclusively.