Modern Automotive Performance

[cmspaz]

I usually stay out of these, but the second part of your post seems like a genuine issue to me. Chris has repeatedly stated that you can come to them for OEM Mitsu parts because they'll undercut dealer pricing, and if whoever's at the front desk is making the call to send people away instead greatly conflicts with the business that Chris was trying to gain.

[BluDevl]

Personally, I have not had a bad experience going to them for parts the 2-3 times I have needed them.

One of which, I needed a silicone coupler, and it did not say they had it in stock. I sent Dan a message and he looked around and found one in the back for me that was not in inventory for some reason. I was able to pick it up the same day and was very happy. Thanks again Dan!

What it really boils down to is that there are good and bad customer service experiences depending on the person you deal with. Its not MAP, per say, but the individual that works at MAP. Dan was great for me. Who did you work with? If you are able to state a name, then MAP may be able to take action to correct this for future customers...

[gsxvince]

the parts stores around my area do not have the crush washers i needed,
and since its an aftermarket oil feed line i asked map instead of the dealer.
plus map is also closer to me then the dealer is.

[v8klla]

My sincere apologies to Vince for this inconvenience. The rep you spoke to on the phone (Drew) made an assumption that we would have these based on the vast amount of small mitsu accessories we have on hand for in house builds and he was incorrect. I will speak with him to try and avoid this from happening in the future, again, my apologies.

I also spoke with Daelen (front desk) and there is quite a difference in regards to recollection of the conversation. He claims to have searched high and low for the appropriate washers before mentioning the $130 kit (the one that we include with our Evo turbos which includes an inline filter) and we would have been happy to steal some washers from it, but it was later realized that the car in question is a DSM and the washers would not be correct.

To be frank, we make next to nothing on OEM Mitsubishi parts. We continue to sell them as a service to our customers so that they can source everything they need from one vendor. Daelen claims that he recommended for Vince to head over to Brookdale after realizing that we didn't have the product here, I tend to believe (and I hope) that the conversation played out to that effect rather than how the OP interpreted it.

[carltalon]

I have had nothing but good experience with MAP. I have called multipal times looking sor small / inexspensive parts for my build and they have come through. I usually call when I leave work and stop there 10 min later. What I always do is ask for the sales rep I talked to on the phone so they have a clue what I am looking for. On bigger pieces I always PM or call Chris Carey so I know I will get the service I'm looking for.

[cudvig]

one word... DIY

-Colin

[chris02rex]

I've had my ups and downs with Map. One time i call and get the best customer service. Next time i call and get crap service. Just a dumb question/thought. Why is everyone that said something bad about map in this thread now banned?

[scheides]

I've had my ups and downs with Map. One time i call and get the best customer service. Next time i call and get crap service. Just a dumb question/thought. Why is everyone that said something bad about map in this thread now banned?

Quit reading between the lines....this has nothing to do with them 'saying something bad about MAP' it's about them not following the rules! Name calling, off-topic, flaming, bashing and generally being inconsiderate are all great ways to get banned.

[v8klla]

My understanding is that people were banned based on persistent issues, they were not banned at my request. Between March of this year to early July we experienced significant turnover in our sales staff, it has been tough managing workload and training and while it is unfortunate I'm sure you weren't the only one to receive "hit or miss" customer service this year :(

[Kracka]

I think a good suggestion to everyone is to establish a relationship with a salesman you're comfortable working with and go from there. From a sales standpoint, a salesman will always appreciate regulars, referrals, etc. I personally have two guys that I primarily deal with at MAP and have no complaints with the service I receive; this is after years of business though, in the early stages there will always be growing pains, the key is how they're handled and worked out.