Accounts Payable Job in Edina. 169/Lincoln

[AJ]

Here is an IT Help Desk Job that was just posted yesterday. It's the entry level spot in IT - gimme an e-mail and I can at least get that in the system and send the basic direction out.
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Job Description
Responsible for the daily activities of the Edina office IT Help Desk.

Responsible for receiving incoming Help Desk requests, entering them into the Help Desk system, resolving or assigning to the appropriate group.

Responds to and diagnoses problems through discussion with users. Resolves less complex problems immediately, while more complex problems are assigned to second level support.

Responsible for actively monitoring the Help Desk software system with proper routing and escalation of help desk calls, proactively managing the Help Desk software and reporting.
Education
Bachelors - IT
Experience
Minimum 1 year expereince in customer service support.

Experience with Microsoft Windows operationg systes and Office applications.

Customer service skills

Interpersonal skills

Teaming skills as well as a Self starter

Excellent verbal and written communication skills

Technical skills
Additional Information
Basic understanding of local area network configurations.

Basic understanding of PC and printer hardware.