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Originally Posted by S2kracka
Outsourcing to other counties is a very important key for our own economical sucess, but it must be done with caution and care. I know Dell was having huge problems with their India-based representatives, but underwent massive restructuring to improve it.
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the majority of dells tech support is located in Texas
but to be honest, that thick texas accent is probly just as bad as a indian accent.
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