Whatsup From Slowboy??!!!

[tpunx99GSX]

Even before this thread I have heard things here and there about Slowboy, Lots of problems. It wasnt on this board, it was actually in person with some other dsmers. I have never purchased from you guys and probebly never will. When it comes to parts for my car: A) I dont take risks in regards to whether i will get the part or not. and B) I hate waiting. Both of these reasons keep me away from you guys. I know its hearsay, but ESPECIALLY in the dsm community advice from people and referrals will make or break an online company, DSMers that are interested in performance will research many businesses before they purchase, and if joe schmoe does a little research and sees this thread, well you just lost another customer. and the fact that its now 30 pages will tell that potential customer "forget slowboy"
I really dont mean to sound like a broken record but your better off cutting your losses and letting this thread die. Your coworkers have deserted you, Joe, i suggest you do the same.

[SBR Joe]

Originally Posted by tpunx99GSX

Your coworkers have deserted you, Joe, i suggest you do the same.

My co workers have not deserted me, they just probably got tired of this shit..i on the other wont back off. People have questions still..and i still have answers.



Joe
SBR

[slowdsm2]

Originally Posted by SBR Joe

My co workers have not deserted me, they just probably got tired of this shit.

Typical SBR attitude.

Ignore them, they'll go away.

[SBR Joe]

Originally Posted by slowdsm2

Typical SBR attitude.

Ignore them, they'll go away.

Negative.



Joe
SBR

[MATCHBX]

Back orders do happen. Some vendors have eroneous lead times as well. That is understandable. If the vendor calls back and tells the company that they are back ordered after the company places the order, the responsibility then falls on the company selling the product (in this case SBR) to contact the customer and explain it to them. If they do not want to wait, then you refund their money. Plain and simple.

If there is no communication to the customer that there is a longer lead time, then it is your fault for not following up on the order. If you communicate it to them in a timely manner and they are still pissed, then it is their problem. Get them their money back and then if anyone flames you for it just tell them how it happened. Shit happens, but it's how you deal with it that makes all the difference.

And just so you know, this was not meant as a flame. Just explaining how the process SHOULD work. If that's how it goes there, fine. If not, changes need to be made to increase your return customer base.

As far as all the customers that are saying good things right now, you have been mainly dealing with them face to face. It's good that you are getting good service, but that also has to happen with online orders and phone orders. You can put enormous pressure on someone if you deal with them face to face, more so than on the phone. Balls get dropped from time to time, but make sure that it's followed up on to keep the customer happy.

As far as the BBB, I guess being that there are unresolved issues that are posted as "no response from company" can make many people very leary of doing business. If there are attempts to show what happened or at least communication on the issues to try to resolve them, that's one thing. But no response from the company on a complaint filed with the BBB seems to me like it's "just not worth the bother or hassle." And if that's the attitude with something like that, does it carry over to orders that have problems or orders that could potentially make you lose money? That's the main concerns of the consumers. They want to be treated as a good customer and not just another number on paper.

Just some things to think about. Not trying to get into a pissing match, just laying it out in a different format so maybe another perspective is seen.

[A//// Guy]

You dont have any answers.. just excuse after excuse! lol

[92EvilTalon]

Originally Posted by M/// Guy

You dont have any answers.. just excuse after excuse! lol

oh and

[SBR Joe]

Originally Posted by M/// Guy

You dont have any answers.. just excuse after excuse! lol

Remember that broken record thing.....Not excuses, just telling you how it is. Im gonna get arthritis if i have to keep re-typing the same thing over, and over again.



Joe
SBR

[TheBlizzard]

I have tried to keep reading this thread as much as possible but I am sure I have missed a few posts. But have they posted anything regarding any preventative measures they are taking to try to alleviate some of the past problems they have had?

I have heard a lot of excuse, but no solutions to problems. And being available for phones calls to deal with problems does not constitute as a solution. The problems should be circumvented before they start. Does SBR have any policies and procedures in place? I could write some for you if you want.

[A//// Guy]

Then stop typing.

[SBR Joe]

Originally Posted by M/// Guy

Then stop typing.

I just took some Bayer..im good to go now.



Joe
SBR

[tpunx99GSX]

I think someone should try and get ahold of the guy who left SBR and see what he says about SBR Joe and Colleagues pointing all the blame on him.

[SBR Joe]

Originally Posted by tpunx99GSX

I think someone should try and get ahold of the guy who left SBR and see what he says about SBR Joe and Colleagues pointing all the blame on him.

And you would be referring too?????


Joe
SBR

[AJ]

I google'd "Hot Chick" since an intro thread this long needs a hot chick at some point.

Here it is.

[SBR Joe]

Originally Posted by DSMStyle

I google'd "Hot Chick" since an intro thread this long needs a hot chick at some point.

Here it is.

^^^^^^^^^^^^ ^^^^^^^^^^^^^^


Joe
SBR

[tpunx99GSX]

Well i tried finding it, which any normal thread i would have but this seems to be the flame whore thread. it was the guy that everyone seemed to put the blame on with the bad customer service. And how mike Hummer was saying that you "now" have a better team. The guy was canned or quit.

[clean2g]

^^^ *dying*

[tpunx99GSX]

can i work for SBR? Anyone for a circle jerk?

[AJ]

I don't think they deserve any more than 2, we should go bring life to the actual hottie thread though.

[tpunx99GSX]

Funny because we all thought you were a crack head.