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Charter Communications = a shady business
So my internet connection goes down.. again. A reoccurring problem with Charter. Call the worthless tech support at Charter.. go through the b/s steps (fyi, used to be a network engineer so I already know the issue is on their end). I'm running a cisco pix firewall in conjunction with a linux box setup so I can see the packets coming in. So they tell me to connect the modem directly to a comp.. still no packets. And I tell them, "still nothing". So then all of a sudden I see packets coming in, and the guy says "try now" He f-ing reset the signal, so it looked like the problem was my equipment! Then he tells me the problem is my router. I know this is b/s, so I give the phone to my dad so I can put everything back to how it was, and sure enough everything is working like normal, but before I can tear the guy a new one my dad freakin hung up. BTW, this isn't the first time this happened. Another time, they told us they were offering a 10 meg upgrade from our current 5 meg. So we order it, and I'm checking the connection speed daily.. still 5 meg.. get a bill from them charging us for the 10 meg line.. WTF, really? Call them up.. "Well, we don't have any 10 meg service yet, we will within the next 3 months" So freakin pissed.. I'm so ready to cause hell on that piece of shit company. They lie so blatantly, it's ridiculous.
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