Modern Automotive Performance - Page 2

**Kracka** · 09-26-2012

I think a good suggestion to everyone is to establish a relationship with a salesman you're comfortable working with and go from there. From a sales standpoint, a salesman will always appreciate regulars, referrals, etc. I personally have two guys that I primarily deal with at MAP and have no complaints with the service I receive; this is after years of business though, in the early stages there will always be growing pains, the key is how they're handled and worked out.

turbotalon1g · 09-26-2012

Quote:

Originally Posted by Kracka

I think a good suggestion to everyone is to establish a relationship with a salesman you're comfortable working with and go from there. From a sales standpoint, a salesman will always appreciate regulars, referrals, etc. I personally have two guys that I primarily deal with at MAP and have no complaints with the service I receive; this is after years of business though, in the early stages there will always be growing pains, the key is how they're handled and worked out.

This.

No problems here, but I must say if you have an issue with staff, do like you would anywhere else and ask to talk to the manager.
Don't act like dumbass kids and talk shit on the internet.

blackawdtsi · 09-26-2012

Quote:

Originally Posted by turbotalon1g

.
Don't act like dumbass kids and talk shit on the internet.

Did Aaron just write that?

Jungy · 09-26-2012

^^ true.

I go through Dan who is a member here and Chris Boone. Both have been helpful. Dan especially!

-Patrick

Constant_Project21 · 09-26-2012

Quote:

Originally Posted by Jungy

^^ true.

I go through Dan who is a member here and Chris Boone. Both have been helpful. Dan especially!

-Patrick

Aww shucks pat...making me feel all warm and fuzzy inside with your kindness...and I'm not even a sales rep!

I think the wait time has a lot to do with building design. I know our sales guys are constantly on the phone helping others (hard for myself to talk face to face with them sometimes lol), which leads to them not seeing walk ins, but wait time does seem to be a running trend. I'd help more if I wasn't up in my shipping cave, but the new baller building should help move towards less wait time, and less frustration. We obviously strive to help out the community as much as possible, so any negative review is tough on our end. Butthurt I don't think is the right descriptive term lol.

blackawdtsi · 09-26-2012

New or not, I won't be driving the Cottage Grove much.

Constant_Project21 · 09-26-2012

Quote:

Originally Posted by blackawdtsi

New or not, I won't be driving the Cottage Grove much.

Haha, well I can tell you, that you are not the only one that isn't excited about it. People in the east metro are prob happy as clams! If only we could have one shop on each side of the cities...

Or you can do what I'm doing to cut down on commute...relocate LOL.

cudvig · 09-26-2012

so much banning. Map puts on good events.

Did you get anything resolved with this issue? Or was it just a he said she said rant?

-Colin

timschot · 09-26-2012

I have dealt with both Drew and Daelen on many occasions and have nothing but respect for both of them. Problems come up - it's how you respond that shows your true character.

tpunx99GSX · 09-26-2012

When i had my DSMs i had no problems with MAP what so ever. Chris and Dan have always been really good to me. The only problem we had wasnt with map but with Manley where they didnt make the piston i needed and Chris or one of his crew actually talked to Manley and put me in line to have a one off peice made, and i decided in the end to just get a used set off someone on the link forums. He cancelled the order no problem.
i have bought from them many times, and they have always been available, helpful and knowledgeable.
Sounds like from the original post that it came down to having no patience, and expecting the whole shop to run around and lay out the red carpet. If your patient, it will pay off, they are very busy and will help you as soon as they can. Happens with every business.

**Murlo26** · 09-26-2012

Wow all this over some washers, lol.

I have always had solid service from them, its why I continue to spend money with them.

I agree though, every shop I have dealt with has issues, its how they deal with them that determines repeat business.

It does suck when you go somewhere and someone told you something was in stock but no need to get all worked up. Plenty of other options out there.

**JET** · 09-26-2012

I have had a good 10 separate transactions with MAP and they have always been great. Any time a small issue came up they were very quick to resolve it and it was never more than a minor inconvenience. I agree that for washers I wouldn't go to MAP unless I had another order I was picking up there. There is no profit for them and just wastes their time. Leave that for the stealership or NAPA.

mdost03 · 09-26-2012

I haven't personally had any issues with getting parts from MAP, but if I was told something was in-stock and came in to get it and they didn't have it, I would be quite upset (an hour drive for me one way).

I'm going to pickup some redline fluids for the evo on Friday, hope those are in-stock!

**v8klla** · 09-26-2012

15 x MTL and 43 x MT90 as we speak, you've got my word on it

tpunx99GSX · 09-26-2012

Quote:

Originally Posted by v8klla

15 x MTL and 43 x MT90 as we speak, you've got my word on it

Until he gets there, then tell him to go to the dealership. hahaha

mdost03 · 09-26-2012

Quote:

Originally Posted by v8klla

15 x MTL and 43 x MT90 as we speak, you've got my word on it

Perfect, might be needing a set of fluids for 2 cars. Should be there Friday morning

DSMINMN · 09-26-2012

I myself have ordered a few things from MAP. All of these transactions went perfect. I recently ordered a few parts for my friend's GSX project and did not receive a tracking number. I contacted someone (I forget who it was exactly), about it and they were more than willing to help. They got back to me ASAP with the tracking number(s). Within 3 weeks we had all of the parts. Granted some had to come directly from their factory (Vibrant, Treadstone); that was no big deal.

As far as the washers go; NAPA probably would have had what you were looking for. Between the kits we sell and the brake parts stuff, someone should have been able to find you something.

dsmghost · 09-26-2012

Quote:

Originally Posted by Goat Blower

Realistically, you should be going to a Mitsu dealer for an OEM Mitsu part like that. Or buy a whole copper washer kit from a parts store like I did 10 years ago, I still have more than half of it.

We were very close to map thats why we called and they said come in.

Quote:

Originally Posted by cudvig

so much banning. Map puts on good events.

Did you get anything resolved with this issue? Or was it just a he said she said rant?

-Colin

He said she said rant I guess, no resolution, dont expect one either.

Quote:

Originally Posted by turbotalon1g

This.

No problems here, but I must say if you have an issue with staff, do like you would anywhere else and ask to talk to the manager.
Don't act like dumbass kids and talk shit on the internet.

Im not talking shit on the internet, Im telling everyone about my experiences with MAP.

Quote:

Originally Posted by DSMINMN

I myself have ordered a few things from MAP. All of these transactions went perfect. I recently ordered a few parts for my friend's GSX project and did not receive a tracking number. I contacted someone (I forget who it was exactly), about it and they were more than willing to help. They got back to me ASAP with the tracking number(s). Within 3 weeks we had all of the parts. Granted some had to come directly from their factory (Vibrant, Treadstone); that was no big deal.

As far as the washers go; NAPA probably would have had what you were looking for. Between the kits we sell and the brake parts stuff, someone should have been able to find you something.

Im sure ordering parts from them online is fine. NAPA was the next stop. The point is we were so close to map, so we called them and told us to come in and they didnt have the washers like they said on the phone.

turbotalon1g · 09-26-2012

Making small issues like this to me is talking shit, if you ever have issues at most places with customer service by taking it up with the manager you get your problem solved and usually some gesture is made to keep your business.

An example I had an issue at tires plus somewhere, it was their fault the idiot changing my oil should of been licking windows, so they forwarded me a free oil change.

Now, i'm sure if you talked to chris carey he probably would of given you a discount on your next order or something to that effect, maybe a hug.

Either way, sucks that happened I know you probably just wanted to hurry up and get your shit together as quick as you could.

dsmghost · 09-26-2012

Quote:

Originally Posted by turbotalon1g

Making small issues like this to me is talking shit, if you ever have issues at most places with customer service by taking it up with the manager you get your problem solved and usually some gesture is made to keep your business.

An example I had an issue at tires plus somewhere, it was their fault the idiot changing my oil should of been licking windows, so they forwarded me a free oil change.

Now, i'm sure if you talked to chris carey he probably would of given you a discount on your next order or something to that effect, maybe a hug.

Either way, sucks that happened I know you probably just wanted to hurry up and get your shit together as quick as you could.

Once again, I'm not talking shit, and Its not even my car or deal. I'm just posting my 2 experiences with MAP. Maybe Vince can get a discount or something, it was not my issue. I just gave him a ride to MAP.

TO EVERYBODY, I dont need any advice on this topic or how to handle situations like this in the future, Im just sharing how my experiences have been with MAP, that is all. Lets leave it at that, DELETE THIS THREAD PLEASE. It was obviously a mistake to even bring it up.