93gtpeater

[v8klla]

Originally Posted by EclipseGST

Who cares if someone doesnt like the fact that you had issues and cant get the car down the track. Its the INTERNET! People will talk trash, run their mouths and they have no clue what it comes down to when building such a car and running a full time shop with customers cars coming first. Let them talk their shit.

No offense Chris, but by sitting here and arguing with us on the internet is pointless and just a waste of your time. Same with trying to keep up with anyone talking trash about your race car. Making a "Do not buy" list... Whatever else you do to try to prevent people talking shit...

That time should be better spent on making the business better, resolving issues with those who are loyal customers and maybe you'd have some extra time to work on the race car.

If you end up talking to someone at a Mitsustyle event that has talked shit about your company/car... WHO CARES!!! You are there to support the community and cars/customers. You cant keep track of everyone that doesnt like your company and by trying to do so, you're just wasting your time and stress when it could be better spent somewhere else.

AMS, Shep, Marco, Buschur... They dont do this shit. Marco and Buschur hate eachother, yet Marco still comes to Buschur's shootout... Let the little shit go man.

You do make some good points. It's a flaw of mine that I've been dealing with since day one, I see this business almost as if its my child and when someone badmouths it (especially without provocation) I see it as a personal attack. I take a lot of pride in what I do, and customer service is paramount to the success of my company, hopefully that can be seen through all of my defensiveness lol. Honestly I am looking for ways to improve as you suggest, but to do that I need to understand why...

[EclipseGST]

Originally Posted by v8klla

You do make some good points. It's a flaw of mine that I've been dealing with since day one, I see this business almost as if its my child and when someone badmouths it (especially without provocation) I see it as a personal attack. I take a lot of pride in what I do, and customer service is paramount to the success of my company, hopefully that can be seen through all of my defensiveness lol. Honestly I am looking for ways to improve as you suggest, but to do that I need to understand why...

I understand... And I am not trying to "attack" you or your business so please do not take it like that. I have no place in telling you what to do or how to run your business.

Its just the way I see it and hopefully you understand that. I was the same way until it was brought to my attention the very same way. I still work on a lot of DSM's despite my reputation... Even though people still talk shit about me, I could care less. 90% of those bad mouthing me, have never done business with me so why should I let it get to me? I would rather spend the time resolving issues with current customers or bettering my business in some way. I dont think I have had a negative outcome from a dsm customer in over 3 years... But people will continue to bad mouth. Oh well. Who cares.

You run a very large and successful business... You need to remember that and not let people that run their mouth get to you, obviously thats the buttons that they are looking to push to get you all worked up and it has been working.

[v8klla]

Originally Posted by EclipseGST

I understand... And I am not trying to "attack" you or your business so please do not take it like that. I have no place in telling you what to do or how to run your business.

Its just the way I see it and hopefully you understand that. I was the same way until it was brought to my attention the very same way. I still work on a lot of DSM's despite my reputation... Even though people still talk shit about me, I could care less. 90% of those bad mouthing me, have never done business with me so why should I let it get to me? I would rather spend the time resolving issues with current customers or bettering my business in some way. I dont think I have had a negative outcome from a dsm customer in over 3 years... But people will continue to bad mouth. Oh well. Who cares.

You run a very large and successful business... You need to remember that and not let people that run their mouth get to you, obviously thats the buttons that they are looking to push to get you all worked up and it has been working.

Very true, at least the car finally ran well on Friday, one less button to push! lol