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Old 05-29-2008   #1
Goat Blower
aka Goodbye
 
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Join Date: Oct 2003
Location: under the car
Drives: Taylor Made R15
Posts: 7,765
RockAuto.com sucks

Talk about piss poor customer service. I ordered a Land Rover caliper and paid for 2-day delivery. It took 3 days plus the weekend and then it gets here and it's the wrong side. The CS person looks it up and their online listing is wrong, their fault. I told them I need this by tomorrow but no dice, they'll only ship ground unless I pay for the expedited shipping. Then the lady tells me if I need it that fast I should get it locally, gee thanks Sherlock. Luckily I found it locally, cheaper and in stock. That's the last time I buy from these online vendors. Back in my CS days, we'd ship something out overnight even if it was our vendor's fault, apparently those days are gone with some companies.
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