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I just brought my riviera to brookdale pontiac to have them do an electrical diagnostic for $108 because my check engine light is on. Results said that it needs a new O2 sensor. The guy was talking to me like I new nothing about cars, so I kinda played along like I was dumb Anyway, he asks if I want them to do the new O2 sensor today. I asked him how much it would cost and he said $255.64! I wanted to slap the mofo but I just acted a little surprised. I said I'll do the O2 sensor at another time but asked him to print out a quote. He printed it out and the quote only said $135. I pointed this out and he got an 'oh shit' look on his face and said "oops". I have a strong feeling that he was purposely charging me more because he thought I was ignorant. What a bitch.
Also, while I was waiting for my car to get done, I heard him talking to some lady on the phone. Her car was at the shop for an oil change and he called her to 'suggest' some other maintenance while the car was already there. It had 60,000 miles on it and he told her she should get a new fuel filter, which I agreed with in my head. Here's the interesting part...he then started saying her fuel system needed to be cleaned since her car "already has 60,000 miles and it hasn't been done yet." He said they put 3 different cans of cleaner through the fuel system to clean it. I saw no problems up to this point, until he told her it costs $124.99. He actually convinced this lady to pay $125 for what is probably just a $20 can of fuel system cleaner.
Be careful at dealerships people. Don't let your g/f, parents, friends, etc go by themselves unless they know a little about cars. They'll get ripped off.
I'm done.
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