Modern Automotive Performance

dsmghost · 09-25-2012

No good guy/bad guy feedback on MAP or did I miss it?

Six months ago I called MAP to see if they had a EGR block off plate in stock, they did so I went down to pick it up. I waited around 25 minutes before anyone even walked up front, then it took about 20 minutes for them to complete the $15 transaction. Terrible customer service is what I walked away thinking.

Today, I was helping out gsxvince, we needed 2 copper washers for a oil feed line. Vince called MAP and they said they are on the shelf and can ship them for $15, he explained to the guy on the phone we are just a few minutes away and we can pick them up in a few minutes. 10 minutes later we show up at MAP and some douchebag front desk guy said "we dont have any, we have some in a kit that you can buy for $130" We explained to this guy that we just called and they told us we could come pick them up. He said "go to brookdale mistubishi, why are you coming here for mitsubishi parts" I said "more bullshit from MAP," He said "dont come back then"

What kind of customer service is this, wtf? Seems like everyone loves MAP, but I have had nothing but problems with them.

EclipseGST · 09-25-2012

tehehodi · 09-25-2012

I've had nothing but good experiences with them. Sorry to hear about yours though. They have their own section on the forum for reviews if you were wondering why you couldn't find it.

C3L1CA · 09-26-2012

Careful what you say Chris gets butt hurt pretty easily and you're probably on the do not sell to list hahaha

**Goat Blower** · 09-26-2012

Realistically, you should be going to a Mitsu dealer for an OEM Mitsu part like that. Or buy a whole copper washer kit from a parts store like I did 10 years ago, I still have more than half of it.

1999Gst · 09-26-2012

Quote:

Originally Posted by Goat Blower

Realistically, you should be going to a Mitsu dealer for an OEM Mitsu part like that. Or buy a whole copper washer kit from a parts store like I did 10 years ago, I still have more than half of it.

+1 I did same

EclipseGST · 09-26-2012

Quote:

Originally Posted by Goat Blower

Realistically, you should be going to a Mitsu dealer for an OEM Mitsu part like that. Or buy a whole copper washer kit from a parts store like I did 10 years ago, I still have more than half of it.

Quote:

Originally Posted by 1999Gst

+1 I did same

You guys are missing the point...

Alpha D · 09-26-2012

Screw going to the dealer even man...stinking stop at napa or autozone...i got my crush washers at autozone :/ or hollar quick through the WTB site im sure someone would of had some on hand...I say dont write those guys of to quick. Personally i ordered a oil restrictor for my turbo ended up taking a month before i finally called them to ask for the part. On the phone i was put on hold for like 15 minutes (Listend to all the fancy video game songs Nice!) but eventually they got back on the phone told me the part didnt exist and they had to create some kind of ticket for it....

got a call not to long later and they found the part...except for its been like another 3 weeks and i havent picked the part up yet since i ended up ruining that turbo...which reminds me i need to call them return that and get a oil feed line kit or go to perteq

Besides that MAP aint all that bad

**CornFed2.4** · 09-26-2012

Point is they called, part was "said" to be in stock. Then they tried to upsell a $130 kit.

Why would they go driving around when MAP needs there business?

Personally everyone I talk to has horror stories about MAP. Just to scared to speak up maybe.

Curse you no sell list.

In before cleaning.

93gtpeater · 09-26-2012

Perfect time to post this at night. This will be gone by the end of the day. I have heard alot of bad thing about map with the whole parts deal. I bought one thing from them and that got fucked up. It was a simple oil feed line. Took them over a month to get me the correct line. When chris sees this thread it will get closed. Chris gets butt hurt super easy when you talk about his "baby".

**cmspaz** · 09-26-2012

I usually stay out of these, but the second part of your post seems like a genuine issue to me. Chris has repeatedly stated that you can come to them for OEM Mitsu parts because they'll undercut dealer pricing, and if whoever's at the front desk is making the call to send people away instead greatly conflicts with the business that Chris was trying to gain.

BluDevl · 09-26-2012

Personally, I have not had a bad experience going to them for parts the 2-3 times I have needed them.

One of which, I needed a silicone coupler, and it did not say they had it in stock. I sent Dan a message and he looked around and found one in the back for me that was not in inventory for some reason. I was able to pick it up the same day and was very happy. Thanks again Dan!

What it really boils down to is that there are good and bad customer service experiences depending on the person you deal with. Its not MAP, per say, but the individual that works at MAP. Dan was great for me. Who did you work with? If you are able to state a name, then MAP may be able to take action to correct this for future customers...

gsxvince · 09-26-2012

the parts stores around my area do not have the crush washers i needed,
and since its an aftermarket oil feed line i asked map instead of the dealer.
plus map is also closer to me then the dealer is.

**v8klla** · 09-26-2012

My sincere apologies to Vince for this inconvenience. The rep you spoke to on the phone (Drew) made an assumption that we would have these based on the vast amount of small mitsu accessories we have on hand for in house builds and he was incorrect. I will speak with him to try and avoid this from happening in the future, again, my apologies.

I also spoke with Daelen (front desk) and there is quite a difference in regards to recollection of the conversation. He claims to have searched high and low for the appropriate washers before mentioning the $130 kit (the one that we include with our Evo turbos which includes an inline filter) and we would have been happy to steal some washers from it, but it was later realized that the car in question is a DSM and the washers would not be correct.

To be frank, we make next to nothing on OEM Mitsubishi parts. We continue to sell them as a service to our customers so that they can source everything they need from one vendor. Daelen claims that he recommended for Vince to head over to Brookdale after realizing that we didn't have the product here, I tend to believe (and I hope) that the conversation played out to that effect rather than how the OP interpreted it.

carltalon · 09-26-2012

I have had nothing but good experience with MAP. I have called multipal times looking sor small / inexspensive parts for my build and they have come through. I usually call when I leave work and stop there 10 min later. What I always do is ask for the sales rep I talked to on the phone so they have a clue what I am looking for. On bigger pieces I always PM or call Chris Carey so I know I will get the service I'm looking for.

cudvig · 09-26-2012

one word... DIY

-Colin

chris02rex · 09-26-2012

I've had my ups and downs with Map. One time i call and get the best customer service. Next time i call and get crap service. Just a dumb question/thought. Why is everyone that said something bad about map in this thread now banned?

**scheides** · 09-26-2012

Quote:

Originally Posted by chris02rex

I've had my ups and downs with Map. One time i call and get the best customer service. Next time i call and get crap service. Just a dumb question/thought. Why is everyone that said something bad about map in this thread now banned?

Quit reading between the lines....this has nothing to do with them 'saying something bad about MAP' it's about them not following the rules! Name calling, off-topic, flaming, bashing and generally being inconsiderate are all great ways to get banned.

**v8klla** · 09-26-2012

My understanding is that people were banned based on persistent issues, they were not banned at my request. Between March of this year to early July we experienced significant turnover in our sales staff, it has been tough managing workload and training and while it is unfortunate I'm sure you weren't the only one to receive "hit or miss" customer service this year

**Kracka** · 09-26-2012

I think a good suggestion to everyone is to establish a relationship with a salesman you're comfortable working with and go from there. From a sales standpoint, a salesman will always appreciate regulars, referrals, etc. I personally have two guys that I primarily deal with at MAP and have no complaints with the service I receive; this is after years of business though, in the early stages there will always be growing pains, the key is how they're handled and worked out.