Modern Automotive Performance

[mlomker]

had spoken with David Buschur and he acted like a real prick on the phone.

That's how you know you're talking to the right guy. :D

[93gtpeater]

Sorry to hear about the bad expierence. That would make my stomach turn. I bought a oil feed line for my talon. I got it very quick I was happy at first. So I went out to the garage to install the line. The oil line was to short and the fittings were wrong. So I returned the line thinking that they could get me the correct line just a fast they got me the wrong one. It took about 3 to 4 weeks. They said it wasn't there problem. It is there problem if you are sell parts that you are getting for another company you should make sure the shit is right. Did they offer a discount on the new oil pump? DB performance is the place to go.

[Mwolf83]

Yeah I love DB and that's where I get all my tuning done, Shane is the man, he has been doing my tuning since the days of Elite.
I've had the same thing happen with lines being the wrong part before from ExtremePSI and when I call them up they say don't bother returning it and then they overnight me the correct parts at no cost to me. I try to get all my parts possible from them, I've spent $15k over the years at ExtremePSI and have never had one bad experience in the 50 or so dealings.
Yes MAP did offer to get me the new pump at cost, and when I asked if it would be at my doorstep tomorrow when I first called them they made it sound like it wouldn't be a problem. But upon them calling me back to give me the bad news about how they're not going to help me out in anyway except to sell me a new pump at cost, but they wont know when I'll get it.
Edit: See first post edit.

[b00sted_spyder]

Yeah I love DB and that's where I get all my tuning done, Shane is the man, he has been doing my tuning since the days of Elite.
I've had the same thing happen with lines being the wrong part before from ExtremePSI and when I call them up they say don't bother returning it and then they overnight me the correct parts at no cost to me. I try to get all my parts possible from them, I've spent $15k over the years at ExtremePSI and have never had one bad experience in the 50 or so dealings.
Yes MAP did offer to get me the new pump at cost, and when I asked if it would be at my doorstep tomorrow when I first called them they made it sound like it wouldn't be a problem. But upon them calling me back to give me the bad news about how they're not going to help me out in anyway except to sell me a new pump at cost, but they wont know when I'll get it.

+1 for Extremepsi. I do most of my shopping through them. They have the best prices, fast responses through email, and fastest free shipping.

[Goat Blower]

That front cover was way too tight if it was over 30 ft/lbs, unless your torque wrench is way off. That could possibly cause your problem with the oil pump gears eating into the case.

And I'm a bit stumped on the lower tensioner bolt, that sure shouldn't have any oil coming out of it.

[Mwolf83]

That front cover was way too tight if it was over 30 ft/lbs, unless your torque wrench is way off. That could possibly cause your problem with the oil pump gears eating into the case.

And I'm a bit stumped on the lower tensioner bolt, that sure shouldn't have any oil coming out of it.
Yes you are totally right that it shouldn't have been tightened that much, which is why I took it off and got a brand new gasket and redid it myself to spec. I guess I forgot to mention that part in my initial ramblings.
Also I still have yet to understand the part about the oil in the bolt hole as well, since the new gasket I put on didn't have any spots in it showing where oil would've went past it into the through hole for the bolt and I also considered the possibility that the block may have been cracked through that hole but that doesn't seem to be the case either.
If I can't solve that mystery then the copper crush washers may just be the fix. We shall see when it goes back together again in a few days.

[blackrosenova400]

I dont believe tightening the front cover too tight would cause your oil pump to wear like it did. It would literally have to bend the front cover to be able to cause abnormal wear.

On the other hand tightening the back gear over where the balance shaft came out, too tight, could cause gear endplay too be too tight on the gear and it would chew up as it did.

Show us a pic of the front cover assembly, I want to see if its a legit Mitsu pump.

[TheBlizzard]

In on page 1 :) That is weird that you depict MAP as people who refused to help you out, the guys I know there do not seem like they would be like that. Who did you talk to?

Setting the cars hardware problems aside; at times a business should eat parts or labor (even if fault cannot be determined) to maintain or strengthen their reputation. At the end of the day in the performance car world that can make or break a business. You cannot tangibly determine how much money would be lost by not keeping a customer happy, but usually the business will lose out in the end if the bad experience is broadcasted through forums and such.

I can't speak specifics but I work in an environment where reputation is everything, and there are seminars I have been to where they should charts of potential loss of losing one customer over a bad experience could cost hundreds of thousands of dollars respectively.

There are times where we know a customer is 100% wrong, but we meet them at a point where they are satisfied and will be a returning customer. Turning your back and admitting no fault (not sure that it actually happened in this case) is very dumb business practice and nothing good will come of it.

If the oil pump cost $300, they don't replace it (even if fault cannot be determined), the next time the customer wants a $3000 motor built, plus bolt ons and tuning undoubtedly they will go elsewhere; at that point the $300 oil pump is trivial.

My opinion. But again until MAP responds it would be ignorant to put blame on anyone.

[jrohner]

First leak was detected when I took the timing belt off because it was covered in oil and needed to be cleaned. The leak was on the lower bolt hole of the belt tensioner. I knew this was not right so I put copper crush washers on either side of the bolt and it was fixed.

I had that same issue on a car before. I put sealant on the bolt and put in back in, which fixed it; seemed weird as I'd not had that issue before.

Sucks to hear of your issues; I sure hope the rest of the engine is good.

Definitely agree with the post above mine, how they should work to satisfy you as their customer even if they are positive it was your fault 100% and 0% theirs (and they should be able to explain in detail how they came to that conclusion). I don't necessarily agree with the saying 'the customer is always right' or however it goes, but there is some truth in that if you want the all important word of mouth advertising and return customers.

[rocket2g]

YUP, SAME BULLSHIT about modern over here. LAST 2 YEARS messing with modern, spent 8-10k in parts, blame games, thought we stole parts that we already had paid for them to install, run there shop with 8 guys on the computer and one guy wrenching in back!! dan, refuses that we have a 7bolt 1g motor in our 94, ordering wrong parts, told me our 94 talon is STOCK but has a E85 conver, 880cc, 3'' IC w/ buscher FMIC, everything short of a sheet medal intake. HA.. refused 10k job on our dodge stealth like we weren't big enough for there 'under dog' shop. HA. gave MY keys to another customer before. omg i could go on. i do my own work now. i figured all the money i invested for the mistakes these shops make,(modern the worst), i rather take my own risks and invested time in learning how 'to go fast' MY DAM SELF. I hope modern chimes in, they know who I AM. I been SCREWED the most by them.