Customer Reviews

[Swifty1638]

Wow, can't believe i've never posted in here! Here goes:

Chris, Bill, Alex, Kyle, Chris B., etc are all stand up guys. I previously worked with Lil' brown, and knew his work ethic. All of these guys are the same way. Great attention to detail, hire quality people, great inginuity(sp?). Chris's marketing skills, and management background has helped him grow to what they are today. Every time we all turn around they are getting bigger and bigger, selling more and more. I saw a chart with his gross monthly income for sales, and NOT A SINGLE month (atleast that year) did they record a loss! They also grew atleast 25g's each month! THAT'S due to good quality people, and great skillz!

I can say I've known these guys for some time-since the first days of chris's red 2g and helping with tuning back at elite autosport (car was sold ot a friend of mine). Every year they've allowed me to tag along with them on the journey to Ohio for the SO, representing all of us losers here in bi-polar MN. Go on their current list of customer numbers, and I'm number 2. Behind a person I believe who works there. THAT's how long back I go, dealing with these guys, and I CONTINUE to deal with them. Their pricing is hard to beat, and you'd be hard-pressed to find a more stand up group. They also give back to us all! Movie night, dyno days, etc. They will go even farther then they already have.

-A. Swift

[v8klla]

Thanks for the kind words sir!

[Swifty1638]

Anything for people that help me out ;)

-A. Swift

[niterydr]

A review from all angles:

I've posted in here a few times, but haven't really given any background for those that aren't "in the old school loop"

My history with Chris and Kyle of Modern Automotive Performance goes back quite a few years. I originally met Kyle with Chris when Chris had brought his vehicle in for some work at my first shop I co-owned, Quick Precision Racing INC. Even then Chris had a great personality and a "do it right" methodology. I was also equally impressed with Kyle's general automotive knowledge and sponge-like attitude towards learning.

We were impressed with Kyle so much that when the opportunity came, we (owners of QPR at the time) hired him on as a tech.

Kyle is the sort of individual that learns quickly. He is eager to share knowledge and willing to learn from someone of they are teaching him something of value, very good qualities to have.

I remember working with chris before he really got bit hard by the modding bug. Helping him tune his old red 2g with a few problems to 400+awhp on RS Motors mustang dyno.. I think it still had the 7 bolt 4g63 in there at time.

As time went QPR came to dissolve the ownership and well...the history is on here of what eventually happened. I started a shop with two other very knowledgeable board members, Ryan and John (LSE Performance).

MAP opened up and was a competitor, but it was always friendly. Chris has done an excellent job of focusing on the important aspects of customer service. Take care of the customer at all costs.

They are also doing quite a few things right. Giving back to the community is a huge thing I like to see. They generate quite a bit of local business, but never forget where they come from, and that is awesome. They are always willing to try out new things, and listen to complaints, concerns, and ideas.

As they continue to expand I get great enjoyment watching them grow and expand. This business has the sort of core values you want to see succeed and grow into an enterprise.

Things did not work out as planned with LSE and we dissolved in 2008. Now that I am no-longer in a competitive or "boss/customer" relationship it is nice to see the respect level is the same. Anytime I need something they are just a quick short call away. That respect goes a long way to generating the all mighty referral.

In Fact, I've also worked hands on with most of the MAP crew. They have are friends and most have been friends or customers (or employees) for a very long time. They are all outstanding community members and only hire people of merit.

So in short, if you haven't used MAP for any of your parts, fabrication, or installation needs, give them a call. You won't be disappointed.

-Josh Swanberg

[v8klla]

Thanks for taking the time to write that Josh, it's been a great journey thusfar and I'm very excited to see what the future holds!

[niterydr]

Thanks for taking the time to write that Josh, it's been a great journey thusfar and I'm very excited to see what the future holds!

It should be good :)

[Matt D.]

You guys provide for the community like few others do, a huge line of parts, quality craftsmanship, great prices and will basically bend over backwards to help people out. But at the same time I've begun to experience things that make me wonder what the heck you guys are thinking.

First example: I was interested in picking up a Perrin air filter for my Evo. Through forum PMs I was told they are stocked and could just stop by to pick one up, but they were out of stock at the time. I was then told to contact back in a week to see if they were in stock. What? Since when is it up to the customer to check back? So I checked back a week or two later only to find out that they had been sold out again. Ugh... Needless to say I gave up on that game and just ordered one through the site to be shipped to me.

Second example: I found out that MAP could get seat lowering brackets for my car that I couldn't find anywhere else, was told who to contact through AIM to get them ordered, so I did just that. On May 5th I placed the order, sent money through Paypal, provided my phone number as requested and was told I would be called when they arrive. Two quick weeks go by and realized I didn't have the brackets yet so I contacted the person through AIM again.
Me: Guy at MAP, can you give me a status on the seat lowering brackets I ordered on May 5th?
Guy at MAP: they have been in stock.
Guy at MAP: I had (non-MAP employee) try to call ya.
What the...? I can't even comprehend an explanation for this. It completely blows my mind that it is continually up to the customer to check on parts or the status of their order. I have worked in a service-oriented industry for over 10 years, and not once have I expected it to be up to the customer to check on the status of things. I understand that things can get busy, buried and forgotten about, but this is a trend and it's going in the wrong direction.

On the upside, when I wanted suspension parts last year I had great service. I explained what I wanted, went there in person to pay for everything, and was told about a week later when it came in. That's how it should be and I was very happy with that transaction.

On top of all this I have a part I'd like to return and exchange for something else, but on the other hand I'm about ready to sell it and take my business elsewhere.

[Matt D.]

Chris, thanks for making everything right. Please do what it takes to make sure your guys understand that it's their job to stay in touch with the customer, not the other way around.

[v8klla]

No problem sir, as I said over the phone this was a fluke situation in which we had the following names in our system and your latest order just so happened to be put under the one that doesn't have a phone number listed, thus why we reached out to (non-MAP employee) to let you know the parts had arrived ;)

Matt D.
Matt D. 2
Matthew D.

[A//// Guy]

Just put him in the system as The Matt D. lol