[v8klla]

It really upsets me to see comments like this from you. I know that the wait period for your head was longer than anyone anticipated, and I can't apologize enough, but I have to point out that we put your work in front of other customers (yes there are people waiting more than 7 weeks at this point), we let you take the head without full payment, and Bob busted his ass to get this done for you (unless you think working until midnight is normal) and then delivered it to your house. We greatly value your business and the lines of communication were always open in regards to the status of your project. I'm not sure what we could have done differently to make this situation better other than greatly exaggerate the estimated time frame to cover unforeseen circumstances that may arise. I guess we will be taking that route in the future.