[polishmafia]

I have seen the quality of service there slipping over the last year or so. Wrong parts ordered, taking 10 minutes to look up simple part numbers, etc.

My last experience with them was my worst. After my car accident, I ordered a new lower oil pan and pickup tube. I placed the order on a Thursday and the pickup tube had to come from out of state. I called back the next Wednesday when I didn't get my parts delivered, and was told that there was an error "on the warehouse side" and that my order had not been processed.

I was told they would resubmitted the order and I would receive my parts in a couple of days. A week later, still nothing. My parts randomly got delivered about 3 days later.

Needless to say, I won't be going back to Brookdale Mitsu again.