RANT over... now it deserves a RAVE!
I decided to call FEDEX again and explain the situation. I asked Fedex if I can at least schedule to pick it up at their depot so I don't have to take another day off. (just too busy) They called the local delivery people and they called me back after 5 minutes to see if I can meet in 20 min at a certain location. Heck yeah!
Props to Fedex for really attempting to contact the local home delivery group and for the customer service person that helped me on that. Props to the local Fedex home delivery group for calling and meeting me at a location where the driver was passing through anyway.
WOO HOO!
Another lesson learned today - expend energy on actually doing something than complaining about it. :-)