[AJ]

That doesn't fly or make any sense.

a) why can't Jake contact these guys directly. With issues like these come understanding. People just want to know where they stand. These guys have apparently invested some $$$ in the work and deserve to be kept up to date. That is one thing that will KILL anyone or any shop. Not being upfront with time frames and delays/issues.

b) isn't there other people who have access to that big shop down there to help people get their shit back? Personally I think we are only days away from the cops knocking on doors. Shit, I read one guy drove 4 hours from WI already just to talk face to face with the gf and get contact info..... people aren't going to walk away.