[TheBlizzard]

Im am not the manager, but I do oversee the whole department in one way or another. Right now I am the Lead Slot Technician and am in charge of all training and compliance related categories. Basically I set all the standards from which we perform day to day operations; and what it takes to get from point A to point B without making mistakes.

I write all the Policies and Procedures for our department and generate training documents with hands on training sessions to go along with them. I have my hands in almost everything here, it doesn't get done unless I review it first to make sure all aspects have been gone over and understood. I have saw a drastic change in employee engagment since this new approach has been taken. Its not a bad thing to hold your employees to a higher standard; the ones that resist are the ones that not worth your time and need to be let go.