Quote:
Originally Posted by slowdsm2
It would be easier if there weren't so many people with "bad" experiences.
SBR has no one to blame but themselves for the "bad" press.
Remember, a happy customer might tell 10 people but an unhappy customer will tell EVERYONE.
The percentage of "unhappy" customers may be small in comparison to the total number of customers but it's not how many issues you have... it's how most of those with "issues" have been treated.
The motto of the day... "friends don't let friends buy from SBR".
Maybe you guys should follow the well proven path of recovery... close the doors and open up under a new name.
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ok well heres some food for thought...going by wht you said, if we had 3 customers that had a bad experience and told EVERYONE...for arguments sake well say 20 ppl each, thats 60 ppl that dont like SBR, but only 3 actually did business with...if there were 5 ppl that bought and had a good experience and told the 10 each, thats 50 ppl that heard good. You have a bad experience with 2 less ppl and 10 more hear bad than good....what are we supposed to do? Ya we mess up, and noone out there is perfect. Especialy when a company has changed employees and changed so many things in such a short period of time, things arent going to be as consistent. A company cant really get into a rythym when everythings being changed so much. As of right now, were dealing with things from the past...granite we are trying to make things right for the future but when ppl wont stop living in the past we cant really change their perceptions.
Joe
SBR