Quote:
Originally Posted by SBR INC
Feel free to call me - would like to here from someone first hand how they would handle this - and you seem to have a pretty level head.
Mike Huml
SBR Inc.
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I would but I dont think text or phone really matters, either way it doesnt seem to get through. Many people have already told you the cocky one way attitude probably isnt going to get many positive replies from people that have already had trouble dealing with you in the past. You need to somehow fix the attitude that some of your employees seem to have.
They should really care about issues from the past because if they are never fixed they will be brought up again and again. Angry customers go a long way to keep others from going through the same headache. Sure you probably have tons of happy customers but you should be striving toward maintaining a level of unhappy customers that reach the level 0 or close to it... I somehow don't see that right now.
I found this interesting, and Id like your take on how you think too many variables to give any refund is even acceptable from a shop, when the problem was obviously their fault? You might want to follow PSI's attitude toward going one step further for customers if you want your name to raise up from the ground weve pounded it into...
http://www.geocities.com/ftrkeaka/sbrpsi.htm