I work in a calling center for a fleet management company. At the end of a call we give a work authorization number. For me it starts out with BNF followed by 5 numbers, I say," B as in Bravo, N as in November, F as in Fox trot" and then the 5 numbers, so they dont get confused with the letters over the phone.
This gal from Alabama tells me that 'Bravo November Fox trot' doesnt fit in her authorization screen. I tell her,"dont type the words, just the first letter of each word." She says, "I am new, I havent ever done this before, you were confusing me
."
