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Re: More help desk conversations
True story,
When i worked at a help desk at a software company i had a customer call in.
Customer: My monitor is not working, its just a black screen.
Me: Is there a light on the front of it.
Customer: yeah its green.
Me: Look on the front of the computer, do you see any lights on that.
Customer: No, none of the lights are on.
Me: See that big button in the center of the computer... Press it.
Customer: .... oh man.
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Scientific theories are the most reliable, rigorous, and comprehensive form of scientific knowledge. This is significantly different from the common usage of the word "theory", which implies that something is a conjecture, hypothesis, or guess.
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