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Originally Posted by Matt D.
Not an admin job, just desktop support for the Mounds View school district.
Concerning this position at Winmark, you MUST be tech savvy and have customer service skills. You simply will not fit if you don't have those. The hardest part of the job is supporting the software, but that knowledge comes with time.
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Absolutely true, but anyone with a understanding of computers will pick up on most of the hardware problems quickly. I actually look for customer service skills before technical skills when hiring for this position. Our software (DRS) is a bit of a challenge as it is completely proprietary and like nothing else out there. The good thing is that the people that develop and test the software are right next to you, not to mention we ease new technicians into the more difficult calls over time. And like Matt said, with time DRS becomes less and less of a challenge to support. The people we support are great to work with and generally are very appreciative of the support we give them.