Looking to hire someone - IT work
 

I'm looking for someone to join the Support Center team here at Winmark. This is not like most helpdesks that have an "us against them" attitude. The franchisees and the employees we support show a high level of respect for the technicians on our team and are great to work with. If you or anyone you know is interested in this position, send your resumes to lgoff@winmarkcorporation.com or if you have any questions send them to me at jhayek@winmarkcorporation.com . Below is a description of the position. Oh, one more thing DSMs are NOT considered reliable transportation for this position. ;)


POSITION: Support Center Technician
DEPARTMENT: IT/Support Center
REPORTS TO: Support Center Manager

Position Overview:
Assist Winmark’s franchisees with their use of technology related products and services. Resolve the technical issues encountered by the franchise owners and configure hardware components. Integrate these into Winmark’s proprietary retail management and point-of-sale (POS) software.
Job Responsibilities:
- Respond to all incoming calls to diagnose/resolve the software and hardware problems relating to the Company’s proprietary retail management and point-of-sale (POS) software.
- Handle franchisee calls in a timely manner to ensure all on-line systems are active. Ensure procedural logs and phone contact logs are maintained.
- Provide software and hardware pricing to the franchisees purchasing Winmark’s POS business system.
- Prepare, assemble, and configure various hardware components. Integrate into the proprietary software system.
- Complete franchisee’s orders for shipment in a timely and accurate manner.
- Assist with the cycle count of inventory, monitoring of product stock levels, and the receiving and stocking of product.
Desired Qualifications:
- 2 – 4 years of computer-related support and/or education strongly preferred. A+ and/or N+ certification strongly preferred. Must possess an in-depth knowledge of PC’s and operating systems including troubleshooting capabilities and networking experience. Additionally, 2+ years Point-of-Sale hardware and software related troubleshooting and resolution experience.
- Successful candidates are detail oriented, possess excellent problem solving skills, strong organizational skills and ability to prioritize multiple projects. Good verbal and written communication skills are essential.
- High degree of professionalism, tact and diplomacy in dealing with franchise owners and team members.
- Must be available to work some nights, weekends and holidays.
- Lifting of up to 50 lbs. unassisted.

To apply for this position, please send, email or fax your resume to:

Human Resources
Winmark Corporation
4200 Dahlberg Drive
Golden Valley, MN 55422
Fax: (763) 520-8410
Email: lgoff@winmarkcorporation.com

*Please note that the description above is a summary of the main responsibilities and requirements for the position, and is not the all-inclusive job description for this position.

Re: Looking to hire someone - IT work
 

This is my old position. Winmark is an awesome company to work for and Jim is a great guy to be led by. For any of you with some amount of tech experience who want a change of pace I would really look into this.

Re: Looking to hire someone - IT work
 

Matt are you still working there?

Re: Looking to hire someone - IT work
 

No.

Re: Looking to hire someone - IT work
 

how much does this pay?

Re: Looking to hire someone - IT work
 

Starting salaries range depending on experience and skill level. But generally salaries start around 30K and go up from there. It really is a question for my HR department as I am not even sure exactly what it is at this point, I'm pretty sure they discuss this over the phone when setting up a first interview.

Jim

Re: Looking to hire someone - IT work
 

Thanks Matt! :D I'm bummed that Matt landed an admin job elsewhere but I really can't blame him, sounds like he landed a great job.

This Winmark Support Technician position really is one of the better helpdesk jobs someone could work. Its part of a small IT department with about 12 people total, we develop our own point of sale software and configure all the computers that a franchisee would need.

Just an FYI for those that are interested, Winmark is the franchisor of Play it Again Sports, Music Go Round, Once Upon a Child, and Plato's Closet. These are the majority of the stores that we work with everyday. www.winmarkcorporation.com

Jim

Re: Looking to hire someone - IT work
 

Not an admin job, just desktop support for the Mounds View school district.

Concerning this position at Winmark, you MUST be tech savvy and have customer service skills. You simply will not fit if you don't have those. The hardest part of the job is supporting the software, but that knowledge comes with time.

Re: Looking to hire someone - IT work
 

Supporting retail companies you really do need to be on your game and be ready for anything. at my last job we had to coach people that didnt know anything about computers how to do things that would give a technical person troubles.
as long as you are good at explaining things in a simple way. you should be find (if this job is similar to the one i had)

Re: Looking to hire someone - IT work
 

Absolutely true, but anyone with a understanding of computers will pick up on most of the hardware problems quickly. I actually look for customer service skills before technical skills when hiring for this position. Our software (DRS) is a bit of a challenge as it is completely proprietary and like nothing else out there. The good thing is that the people that develop and test the software are right next to you, not to mention we ease new technicians into the more difficult calls over time. And like Matt said, with time DRS becomes less and less of a challenge to support. The people we support are great to work with and generally are very appreciative of the support we give them.

Re: Looking to hire someone - IT work
 

**UPDATE** - We are once again looking for another technician to join the team here at Winmark.

To apply for this position, please send, email or fax your resume to:

Human Resources
Winmark Corporation
4200 Dahlberg Drive
Golden Valley, MN 55422
Fax: (763) 520-8410
Email: lgoff@winmarkcorporation.com

If you have any questions, please feel free to send me a PM.

Jim

Re: Looking to hire someone - IT work
 

hmm I'll have to talk to you later.

Re: Looking to hire someone - IT work
 

hey jim..pm me with details!

-A. Swift

Re: Looking to hire someone - IT work
 

***UPDATE AGAIN***

We are once again looking for someone to join our team at Winmark. One of our Senior techs has retired and we are looking for someone to fill his position.

Thanks, PM me for details or any questions you may have.

Jim