Modern Automotive Performance
 

No good guy/bad guy feedback on MAP or did I miss it?

Six months ago I called MAP to see if they had a EGR block off plate in stock, they did so I went down to pick it up. I waited around 25 minutes before anyone even walked up front, then it took about 20 minutes for them to complete the $15 transaction. Terrible customer service is what I walked away thinking.

Today, I was helping out gsxvince, we needed 2 copper washers for a oil feed line. Vince called MAP and they said they are on the shelf and can ship them for $15, he explained to the guy on the phone we are just a few minutes away and we can pick them up in a few minutes. 10 minutes later we show up at MAP and some douchebag front desk guy said "we dont have any, we have some in a kit that you can buy for $130" We explained to this guy that we just called and they told us we could come pick them up. He said "go to brookdale mistubishi, why are you coming here for mitsubishi parts" I said "more bullshit from MAP," He said "dont come back then"

What kind of customer service is this, wtf? Seems like everyone loves MAP, but I have had nothing but problems with them.

Re: Modern Automotive Performance
 

Re: Modern Automotive Performance
 

I've had nothing but good experiences with them. Sorry to hear about yours though. They have their own section on the forum for reviews if you were wondering why you couldn't find it.

Re: Modern Automotive Performance
 

Careful what you say Chris gets butt hurt pretty easily and you're probably on the do not sell to list hahaha

Re: Modern Automotive Performance
 

Realistically, you should be going to a Mitsu dealer for an OEM Mitsu part like that. Or buy a whole copper washer kit from a parts store like I did 10 years ago, I still have more than half of it.

Re: Modern Automotive Performance
 

+1 I did same :bf_nonew:

Re: Modern Automotive Performance
 

You guys are missing the point...

Re: Modern Automotive Performance
 

Screw going to the dealer even man...stinking stop at napa or autozone...i got my crush washers at autozone :/ or hollar quick through the WTB site im sure someone would of had some on hand...I say dont write those guys of to quick. Personally i ordered a oil restrictor for my turbo ended up taking a month before i finally called them to ask for the part. On the phone i was put on hold for like 15 minutes (Listend to all the fancy video game songs Nice!) but eventually they got back on the phone told me the part didnt exist and they had to create some kind of ticket for it....

got a call not to long later and they found the part...except for its been like another 3 weeks and i havent picked the part up yet since i ended up ruining that turbo...which reminds me i need to call them return that and get a oil feed line kit or go to perteq :) Besides that MAP aint all that bad

Re: Modern Automotive Performance
 

Point is they called, part was "said" to be in stock. Then they tried to upsell a $130 kit.

Why would they go driving around when MAP needs there business?

Personally everyone I talk to has horror stories about MAP. Just to scared to speak up maybe.

Curse you no sell list.

In before cleaning.

Re: Modern Automotive Performance
 

Perfect time to post this at night. This will be gone by the end of the day. I have heard alot of bad thing about map with the whole parts deal. I bought one thing from them and that got fucked up. It was a simple oil feed line. Took them over a month to get me the correct line. When chris sees this thread it will get closed. Chris gets butt hurt super easy when you talk about his "baby".

Re: Modern Automotive Performance
 

I usually stay out of these, but the second part of your post seems like a genuine issue to me. Chris has repeatedly stated that you can come to them for OEM Mitsu parts because they'll undercut dealer pricing, and if whoever's at the front desk is making the call to send people away instead greatly conflicts with the business that Chris was trying to gain.

Re: Modern Automotive Performance
 

Personally, I have not had a bad experience going to them for parts the 2-3 times I have needed them.

One of which, I needed a silicone coupler, and it did not say they had it in stock. I sent Dan a message and he looked around and found one in the back for me that was not in inventory for some reason. I was able to pick it up the same day and was very happy. Thanks again Dan!

What it really boils down to is that there are good and bad customer service experiences depending on the person you deal with. Its not MAP, per say, but the individual that works at MAP. Dan was great for me. Who did you work with? If you are able to state a name, then MAP may be able to take action to correct this for future customers...

Re: Modern Automotive Performance
 

the parts stores around my area do not have the crush washers i needed,
and since its an aftermarket oil feed line i asked map instead of the dealer.
plus map is also closer to me then the dealer is.

Re: Modern Automotive Performance
 

My sincere apologies to Vince for this inconvenience. The rep you spoke to on the phone (Drew) made an assumption that we would have these based on the vast amount of small mitsu accessories we have on hand for in house builds and he was incorrect. I will speak with him to try and avoid this from happening in the future, again, my apologies.

I also spoke with Daelen (front desk) and there is quite a difference in regards to recollection of the conversation. He claims to have searched high and low for the appropriate washers before mentioning the $130 kit (the one that we include with our Evo turbos which includes an inline filter) and we would have been happy to steal some washers from it, but it was later realized that the car in question is a DSM and the washers would not be correct.

To be frank, we make next to nothing on OEM Mitsubishi parts. We continue to sell them as a service to our customers so that they can source everything they need from one vendor. Daelen claims that he recommended for Vince to head over to Brookdale after realizing that we didn't have the product here, I tend to believe (and I hope) that the conversation played out to that effect rather than how the OP interpreted it.

Re: Modern Automotive Performance
 

I have had nothing but good experience with MAP. I have called multipal times looking sor small / inexspensive parts for my build and they have come through. I usually call when I leave work and stop there 10 min later. What I always do is ask for the sales rep I talked to on the phone so they have a clue what I am looking for. On bigger pieces I always PM or call Chris Carey so I know I will get the service I'm looking for.

Re: Modern Automotive Performance
 

one word... DIY

-Colin

Re: Modern Automotive Performance
 

I've had my ups and downs with Map. One time i call and get the best customer service. Next time i call and get crap service. Just a dumb question/thought. Why is everyone that said something bad about map in this thread now banned?

Re: Modern Automotive Performance
 

Quit reading between the lines....this has nothing to do with them 'saying something bad about MAP' it's about them not following the rules! Name calling, off-topic, flaming, bashing and generally being inconsiderate are all great ways to get banned.

Re: Modern Automotive Performance
 

My understanding is that people were banned based on persistent issues, they were not banned at my request. Between March of this year to early July we experienced significant turnover in our sales staff, it has been tough managing workload and training and while it is unfortunate I'm sure you weren't the only one to receive "hit or miss" customer service this year :(

Re: Modern Automotive Performance
 

I think a good suggestion to everyone is to establish a relationship with a salesman you're comfortable working with and go from there. From a sales standpoint, a salesman will always appreciate regulars, referrals, etc. I personally have two guys that I primarily deal with at MAP and have no complaints with the service I receive; this is after years of business though, in the early stages there will always be growing pains, the key is how they're handled and worked out.

Re: Modern Automotive Performance
 

^^ true.

I go through Dan who is a member here and Chris Boone. Both have been helpful. Dan especially!

-Patrick

Re: Modern Automotive Performance
 

so much banning. Map puts on good events. :)

Did you get anything resolved with this issue? Or was it just a he said she said rant?

-Colin

Re: Modern Automotive Performance
 

I have dealt with both Drew and Daelen on many occasions and have nothing but respect for both of them. Problems come up - it's how you respond that shows your true character.

Re: Modern Automotive Performance
 

When i had my DSMs i had no problems with MAP what so ever. Chris and Dan have always been really good to me. The only problem we had wasnt with map but with Manley where they didnt make the piston i needed and Chris or one of his crew actually talked to Manley and put me in line to have a one off peice made, and i decided in the end to just get a used set off someone on the link forums. He cancelled the order no problem.
i have bought from them many times, and they have always been available, helpful and knowledgeable.
Sounds like from the original post that it came down to having no patience, and expecting the whole shop to run around and lay out the red carpet. If your patient, it will pay off, they are very busy and will help you as soon as they can. Happens with every business.

Re: Modern Automotive Performance
 

Wow all this over some washers, lol.

I have always had solid service from them, its why I continue to spend money with them.

I agree though, every shop I have dealt with has issues, its how they deal with them that determines repeat business.

It does suck when you go somewhere and someone told you something was in stock but no need to get all worked up. Plenty of other options out there.

Re: Modern Automotive Performance
 

This.

No problems here, but I must say if you have an issue with staff, do like you would anywhere else and ask to talk to the manager.
Don't act like dumbass kids and talk shit on the internet.

Re: Modern Automotive Performance
 

I have had a good 10 separate transactions with MAP and they have always been great. Any time a small issue came up they were very quick to resolve it and it was never more than a minor inconvenience. I agree that for washers I wouldn't go to MAP unless I had another order I was picking up there. There is no profit for them and just wastes their time. Leave that for the stealership or NAPA.

Re: Modern Automotive Performance
 

I haven't personally had any issues with getting parts from MAP, but if I was told something was in-stock and came in to get it and they didn't have it, I would be quite upset (an hour drive for me one way).

I'm going to pickup some redline fluids for the evo on Friday, hope those are in-stock! :)

Re: Modern Automotive Performance
 

15 x MTL and 43 x MT90 as we speak, you've got my word on it ;)

Re: Modern Automotive Performance
 

Until he gets there, then tell him to go to the dealership. hahaha

Re: Modern Automotive Performance
 

I myself have ordered a few things from MAP. All of these transactions went perfect. I recently ordered a few parts for my friend's GSX project and did not receive a tracking number. I contacted someone (I forget who it was exactly), about it and they were more than willing to help. They got back to me ASAP with the tracking number(s). Within 3 weeks we had all of the parts. Granted some had to come directly from their factory (Vibrant, Treadstone); that was no big deal.

As far as the washers go; NAPA probably would have had what you were looking for. Between the kits we sell and the brake parts stuff, someone should have been able to find you something.

Re: Modern Automotive Performance
 

We were very close to map thats why we called and they said come in.

He said she said rant I guess, no resolution, dont expect one either.

Im not talking shit on the internet, Im telling everyone about my experiences with MAP.

Im sure ordering parts from them online is fine. NAPA was the next stop. The point is we were so close to map, so we called them and told us to come in and they didnt have the washers like they said on the phone.

Re: Modern Automotive Performance
 

A mistake was made, I apologize. What can I do to make it up to you?

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Im not trying to get anything for free. I accept your apology. Im just sharing with everyone my experiences with MAP. Doesnt matter to me, Vince needed the washers, I was just with him because I gave him a ride.

Re: Modern Automotive Performance
 

Making small issues like this to me is talking shit, if you ever have issues at most places with customer service by taking it up with the manager you get your problem solved and usually some gesture is made to keep your business.

An example I had an issue at tires plus somewhere, it was their fault the idiot changing my oil should of been licking windows, so they forwarded me a free oil change.

Now, i'm sure if you talked to chris carey he probably would of given you a discount on your next order or something to that effect, maybe a hug.

Either way, sucks that happened I know you probably just wanted to hurry up and get your shit together as quick as you could.

Re: Modern Automotive Performance
 

Once again, I'm not talking shit, and Its not even my car or deal. I'm just posting my 2 experiences with MAP. Maybe Vince can get a discount or something, it was not my issue. I just gave him a ride to MAP.

TO EVERYBODY, I dont need any advice on this topic or how to handle situations like this in the future, Im just sharing how my experiences have been with MAP, that is all. Lets leave it at that, DELETE THIS THREAD PLEASE. It was obviously a mistake to even bring it up.

Re: Modern Automotive Performance
 

Perfect, might be needing a set of fluids for 2 cars. Should be there Friday morning :D

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I know it sounds like we are a bunch of map fanbois (and your probably saying to yourself "what a bunch of MAP fanbois") We really aren't. I think this thread actually shows that there are many more positive experiences than negative.
To give you some advice on this topic on how to handle a situation like this, you shouldnt ask the admins to delete the thread in all caps. haha

Re: Modern Automotive Performance
 

:shocked: Did Aaron just write that? :wink:

Re: Modern Automotive Performance
 

just thought i would throw my 2 cents in.

personally my opinion if MAP is mediocre at best.

theres been a few times ive walked in after calling ahead to end up waiting at the front desk for 5-10 minutes before anyone has come up to the front desk.

ive even walked out at one point.

ive had issues with communication when my car has been at their shop with major work being done.

and ive had billing/sales issues as well.

issues were talked out, and compensation was received for the problems that occured.

but at the end of the day i decided to take my business elsewhere, and have been happy ever since.

these are just my personal experiences with MAP, and with all the positive feedback clearly they are doing something right.

it just seems i got hit with a series of unfortunate events.