Re: Whatsup From Slowboy??!!!
 

I agree, KFC does suck, i know this because i have ate there...but i have gone back for food other than chicken after my "bad" experience........some food for thought...again, no pun intended.



Joe
SBR

Re: Whatsup From Slowboy??!!!
 

It is not an excuse - it's called life.

No one is perfect except you I guess!

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

I wonder how differently things would have turned out had you come on the board and said something to the effect of "Hey, we can see a lot of you have had bad experiences with our company. We're here to tell you things have changed and we're willing to do whatever we can to set things straight. We want to EARN your business!"

Re: Whatsup From Slowboy??!!!
 

but also you need to realize that the "shitload" of negative reviews have a "shitload" of duplicates as well, some even brought up in this thread. people get stuck on one bad experience, we have changed staff, and grown as a company. you people keep talking shit on our additudes but if you go back to the first page you notice we posted a greeting in an attempt to be friendly and helpful and all all we get is a piss poor additude from everyone on this thread. that makes me think that its not our additude at fault. have we egged it on a little bit in the past 12 pages... maybe, but for the most part it has all been in defense of the shit spewing from your cakeholes. please everyone make sure you got your boots on, the shit is getting deep.


Oliver

Re: Whatsup From Slowboy??!!!
 

Well if i was Nostradamus i could have predicted this flame fest and would have said something along those lines...but inevitabely would have turned into the same ordeal...putting us in the same seat were in now.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Whether its true or not, i wouldn't know. But from just seeing the way you guys address things here, there won't ever be a time in the future where I will comment on your service.

Re: Whatsup From Slowboy??!!!
 

Glad you can please everyone - if you think you can you are full of it.

I say "mad" in general - someone unhappy with product is usually also unhappy with the service - every 19 year old kit who cannot install a clutch correctly bashes us on the internet. Some people pay good money to hush up those people - I am not one of them!

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

I'm not perfect, but i'm not making excuses. Maybe you should stop making excuses and try to prove me wrong then?

Re: Whatsup From Slowboy??!!!
 

We did not have a chance to say this - and the guy who posted only been with us for three months - how was he to know of any problems?

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

I agree with you Joe. But the difference is from eating there and not eating there. You research about a source, based on others reviews or friends, whether or not you plan to move forward or find another. And like I said, you guys may have turnaround the company now, but my resistance as i'm sure many others in the dsm world have is the fact of the past. This is a hard concept to face, b/c if everyone is afraid and won't see that you've changed, how will others know? Thats why i tried pointing out that its going to be a tough path to go in the future, but for some reason, its not about trying to understand and improve, its about excuses. Not sure if its you or someone else, you guys have SBR by your names lol.

Re: Whatsup From Slowboy??!!!
 

No business is going to have zero complaints or unsatisfied customers, but the fact is you guys have a lot and it is widely known. Rather than spending all this time fighting with us, start solving the problems people are having. Double check all orders, look for ways to increase quality, look for the weak spots in products that are frequently failing, etc.

Re: Whatsup From Slowboy??!!!
 

Yes I do run my own company. I was also the technical support manager for 4 years, of a company much larger than yours. I dealt with the calls, I know how it goes. I also went to college for Business Adm. You don't have to sugar coat things, but at least own up to your mistakes. I have made mistakes in my company and have taken care of them and made it right. One didn't come out perfect, but noone was really unhappy.

The key to a good company is how you deal with the problems that WILL arise. If a problem happens, you need to do your best to fix the problem with the customer.

You also keep saying that you weren't notified of the problems. In my case (probably 3 years ago) I had left several messages for you and talked to you 3 times. You did nothing the first 2 times.

Re: Whatsup From Slowboy??!!!
 

Yes, and it is up to you to prove that the company has changed for the better now. It is not our responsibility to send our money and business to you just because you say it has changed. You need to prove it first.

Re: Whatsup From Slowboy??!!!
 

Honestly, maybe its time to change your company name and get a fresh image. Take some down time, get everything sorted out and squared away, then reintroduce yourselves and stress the changes you've made and the changes you plan on making in the future.

Re: Whatsup From Slowboy??!!!
 

Not making excuses - I bet we still have the same 1% this year.

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

I have made no excuses this entire thread. Not one, i do understand the point your making but cannot understand why everyone is quick to blow up on SBR but is not willing to give it another shot. Now that everyone is aware of the company turn around, try it again...you dont have to buy much or even say your from this thread...just call. hell, you dont even need to buy anything, just call and talk to me, or chris, or jason, or chance, or teh other jason, ..lol, or Mike...youll see im not asswipe, nor is anyone else. I give help to anyone that calls, i may not take shit from anyone but im not a dick. Try it, just once and then make your opinion.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

I notice you deleted my point from that post. so I shall repeat it for you. It is very hard to try and rebuild/defend a reputation when we immediatley get bashed on for joining a forum. Maybe if some people were a little more open minded and a little less E-Badass this thread woulnt have turned into a "he said, she said, your opinion sucks" type shit talking festival.


Oliver

Re: Whatsup From Slowboy??!!!
 

99% is a horseshit customer satisfaction rate, and I doubt you guys are seriously that high. I would guess it is 97-98%. 99.8% is satisfactory, 99.5% - 99.8% is where most good companies are. If you constantly point fingers like you are, you will never become a good company. Realize that you are getting better but still have a long ways to go. Find the weak spots and fix them. If you don't have satisfied customers, you aren't going to have a company in a few years.

Re: Whatsup From Slowboy??!!!
 

I guess if all you really care about is keeping your 1%, not polishing your image, then well......good for you I guess..

Re: Whatsup From Slowboy??!!!
 

People don't speak up enough when the transaction goes smooth.

Now Jet, it looks like your rather new as far as your "legit" business goes.
Take your current customer base, and multiply it by 300%. You think you will have 100% perfection? Even if you kept a very low number of complaints, as your business grows, complaints will too.

Re: Whatsup From Slowboy??!!!
 

Heading in the right direction :) WOHOO

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

Why should I give my money to a company that says they are better, when I can give my money to a company that I KNOW is good? Why the hell should I take your word for it, you are a salesman! If I believed every salesman I would have a Tornado installed in my intake and those stupid magnets on my fuel line.

Re: Whatsup From Slowboy??!!!
 

Then it's time for more wrenching and less internet usage. Let your boss attempt to repair his own image, you guys are doing him more harm than good.

Re: Whatsup From Slowboy??!!!
 

I know this, my parents have had their own business for 35 years and I grew up in it. The difference is, I will not say "99% customer satisfaction is good and I hope to keep it there. I will say 99% customer satisfaction isn't good enough and I am going to strive for 100%. If I don't see an improvement every year, then something is wrong.

Re: Whatsup From Slowboy??!!!
 

Its good that you understand. But yes, the hardest part to figure is why people are still quick to blow up on a business due to its past but is not willing to give it another shot. Being aware of a company turn around doesn't necessarily mean that it washes the past. Remember, once a disatisfied customer, maybe always a disatisfied customer, especially when you guys are in face competition. And this isn't no simple thing as the local kfc chicken of 10 bucks, this is big hard earned money.

I'll tell you one thing tho Joe, if you guys really really want to move forward and progress, you'll listen to this. Like I said before, just look at Tylenol. Their past scandal. Ruined everything, and it took them an incredibly long time to recover. Customers shouldn't be the ones to first initiate the interaction. You guys should be constantly doing this.
Rebuilding trust is hard, and the first step should not be on the customers.

Re: Whatsup From Slowboy??!!!
 

My job is to sell...not wrench.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

I am a very fair guy - if I honestly did nothing - then chances are it was not our fault.

Case in point - a customer from Germany emailed a bitch list this morning about things missing from his order - and left bad feedback for us on his forum - before he even spoke to anyone here.

Guess what? We take pictures of all over seas orders as they are being packed - sent them to the customer - and he said "oh - yea I found them in the box"..... and stuff like this happens daily - now - who is wrong in this situation? If I had not had pictures - it would be my wife's word (who handles all over seas orders) vs. his. If I had not had pictures - I would have been both the bad guy and sending him free parts.

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

Yep, before you came on here 75% of the board wouldn't have ordered from you. Now since you are acting like asshats, none of us will! There is a great marketing strategy.

Re: Whatsup From Slowboy??!!!
 

Well then these last 14 pages have been useless..if everyone has your horrible outlook on things.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Tornado's are bad?

Dammit -

Come visit us!

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

Since you run your own business, you should know it does not look good when you talk bad about another business.

Since you are giving me tips, there is my freebie to you - the next one will cost you!

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

Seems to me JET you are the only one still acting like a PMS ing cheerleader. i could at this point give a FUCK what you have to say, its everyone else that i would like to help, i would have helped you but you cant seem to shut up. Like i said, im not a dick, but i wont sit here and take shit from someoen on the level your at.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Read a few books.

I do not like people mad at me, but 1% is not a bad ratio. There are companies that would kill to have it that good.

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

There is that same attitude, it isn't my fault! You lost my fucking payment receipt and noone would look into it further. You sat on $600 of mine for 2 weeks while my car was down. Sorry, that must have been my fault. You guys are hopeless, I am done with this thread.

Re: Whatsup From Slowboy??!!!
 

i wish i could work for a company where 6 of us sit on forum all day and make people angry.
must be niiice.

Re: Whatsup From Slowboy??!!!
 

to be fair, it does take time for credit card companies to refund the card. Im not telling you what the situation was because i dont know the whole story but i am putting other information out there about what the case could have been.

Oliver

Re: Whatsup From Slowboy??!!!
 

Send me your name - if this is true I can verify.

I doubt no one would look into it for you.

How did you make payment?

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

And i wish i didnt work at all to sit and bash other companies all day.....



Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Holy Posts Batman!

I've been hearing some talk around the office about this thread and I've just now had a chance to look at this (been servicing my web customers all day :nod: ).

If you guys have ever purchased from my site, I thank you. If something screwed up, I honestly apologize...it was not anything personal and I am sorry. If you have not, please check out our new site and offer any suggestions you may have. I love making it better and try to be perfect because I personally handle EVERY order!

I feel really bad if anyone was done wrong, I don't know the stories and changing the past is something that all of us wish we could do. Now Mike and I have done a lot of work building our new team and wow some of these guys are good. BUT! if you simply do not want to call in and give us a shot, try the new site out.

Here's the deal, anyone that is a member here will get 5% off ANYTHING on the site with coupon code: MitsuStyle
All I ask is that you put your username in the comments field.

If you have any site suggestions, please P/M them to me or email me at jmc@slowboyracing.com. I run on Rockstar and hate sleep so I will honestly try to fix any issues you may have with it. :)

Jay

Re: Whatsup From Slowboy??!!!
 

Wow this is a busy thread!
I am going to do a bit of marketing now, check the sig :).

There that was hard, have a nice day guys.