Re: Whatsup From Slowboy??!!!
 

If you will not do business with us becuase of what you "hear", that is fine.

How was your transaction with us?

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

No - no - no.

You are confusing Joe with Chance.

That's why he is "Fat Chance".

Mike Huml
SBR Inc.

Re: Whatsup From Slowboy??!!!
 

Shady Screen Name. I have been in customer service for a long time and one thing I learned was the customer is always right. Not the other way around. I would never ever tell a customer I was going to punch them in the face or show how macho I am. Every thread I read about SBR always turn out this way. Makes me really want to deal with SBR. After reading there comments puts negative thouhgts in my head. I am only judging from what they post and nothing more. Next time try mail ordering your product and give us the results. As for right now I have no beef with you or SBR. So, lets keep it that way.

Re: Whatsup From Slowboy??!!!
 

I have heard a few good things about SBR but many more bad than good. I thought about ordering up some parts a while back but from what I've heard it's hit or miss, kinda like.
http://images.dpchallenge.com/images...iew/192212.jpg


http://youthink.worldbank.org/fr/mul...ethechance.gif

Re: Whatsup From Slowboy??!!!
 

Understandable...but in our defense...we were not the first ones to initiate the negative comments. like Korupt said, if you were called a POS, youd get defensive too. We always appreciate the positive comments, it just seems like everyone wants to jump on the flame wagon...its alot easier to say bad things when everyone else is, than to stand up and say good things.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

It would be easier if there weren't so many people with "bad" experiences.

SBR has no one to blame but themselves for the "bad" press.

Remember, a happy customer might tell 10 people but an unhappy customer will tell EVERYONE.

The percentage of "unhappy" customers may be small in comparison to the total number of customers but it's not how many issues you have... it's how most of those with "issues" have been treated.

The motto of the day... "friends don't let friends buy from SBR".

Maybe you guys should follow the well proven path of recovery... close the doors and open up under a new name.

Re: Whatsup From Slowboy??!!!
 

ok well heres some food for thought...going by wht you said, if we had 3 customers that had a bad experience and told EVERYONE...for arguments sake well say 20 ppl each, thats 60 ppl that dont like SBR, but only 3 actually did business with...if there were 5 ppl that bought and had a good experience and told the 10 each, thats 50 ppl that heard good. You have a bad experience with 2 less ppl and 10 more hear bad than good....what are we supposed to do? Ya we mess up, and noone out there is perfect. Especialy when a company has changed employees and changed so many things in such a short period of time, things arent going to be as consistent. A company cant really get into a rythym when everythings being changed so much. As of right now, were dealing with things from the past...granite we are trying to make things right for the future but when ppl wont stop living in the past we cant really change their perceptions.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

What are you supposed to do?

Well, let's see... you could start by evaluating the "cost" of an unhappy customer. Instead of saying something like "tough, we shipped it" when someone calls about a missing part... perhaps you might consider just sending a replacement part.

Own up to your mistakes and stop charging people "Fees" when they want to return the part because what you shipped was not what was ordered.

People don't accept passing the buck to former/new employees for mistakes.

The management of SBR is the same as it always has been, and attitudes towards customer service come from the top down.

Re: Whatsup From Slowboy??!!!
 

There is no "fee" that incurs when it was a mistake on our part, if a customer is online and orders teh wrong part and sends it back then yes, because the customer is the one that chose the wrong thing, there is a fee unless they want to exchange it for teh correct one. But it has happed quite a few times, if a customer wants one thing and we send him the wrong thing, WE issue a call tag and pick it up on our dime and send them the correct one. If the customer either ordered teh wrong thing online or ordered something and cancelled it, theres gonna be a fee because if we have to order it from a vendor and we cancel it due to teh customer cancelling, we have to pay a fee, thus the cancellation fee. And if im not mistaken it says that online. Were not the only company out there that does this in case you didnt know.

Joe
SBR

Re: Whatsup From Slowboy??!!!
 

There are threads on multiple forums that say otherwise.

Re: Whatsup From Slowboy??!!!
 

If you dont mind....dig a few of these up so i can physically see. Im not calling you a liar by any means, i just want to see.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

For the love of god, take this shit to pm's.

Re: Whatsup From Slowboy??!!!
 

Its the never ending story.

Re: Whatsup From Slowboy??!!!
 

If we're about to die anyway, I'd rather die fighting! Come for me G'mork! I AM ATREYU!

Re: Whatsup From Slowboy??!!!
 

wow this is still going on...humm

Re: Whatsup From Slowboy??!!!
 

An update on the intercooler pipe: I've received an e-mail with a tracking number. I should receive my pipe on the 21st. Evidently they are shipping me out the correct intercooler pipe the same day they received the wrong one in the mail :)

Re: Whatsup From Slowboy??!!!
 

Your missing the point, everyone knows that word of mouth is one of the most powerful advertising tools but at the same time it can be devastating to a business if there are bad things said.

Obviously you know that there is something wrong with your company's reputation and you are trying to salvage what you can. Say i'm wrong whatever but everyone knows thats why your still on this board trying to see why we hate you and what you can bend to make it seem that your company is not that bad.

The single transaction i had with you was not a bad one but at the same time its not at the same caliber as spending thousands of dollars on turbos, short blocks, ect. and having issues with it then having to deal with your horrid customer service and ultimately being screwed out of time and $

I dont like you. I dont like the way you have conducted yourself on this board. I dont like the way your employees have conduced themselves on this board. I will no longer go on what i "heard" about your company, i will go on what i have read in this thread, is that a good enough reason for you now? :)

Re: Whatsup From Slowboy??!!!
 

I guess you missed the point of my post then.

Congratulations that you built a car that can survive a national rally and win. That IS a big achievement. That I am being totally serious about.

But the question that was posed to you was whether or not it stung that Brent won a Wally. For driving!!! Not for just building a car but for driving. Then you come back with "No - because I had my first Rally win this year in Perce Neige - so all is good on my end - no stinging at all." It should've been worded, "My team had their first rally win....." Taking credit for others achievements is not what I would call respectable. When comparing apples, make sure yours are apples as well.

Re: Whatsup From Slowboy??!!!
 

This is getting to be retarded.


So how about the Twins on Sunday. They whooped some Detroit ass!

Re: Whatsup From Slowboy??!!!
 

Agreed.