Re: Modern Automotive Performance
 

Even with a camera in the showroom, we're still missing people walk in at times. The configuration currently is far from ideal. I know that's only a small part of your complaint, but it will be resolved with our new building. We're always looking for ways to improve.

Re: Modern Automotive Performance
 

I've made a few transaction with MAP in the past. Walked in and nobody there to help me for around 10-15 minutes. Very cool and nice guys though. Everything was great except for waiting. Their engine room had a ton of engines in it! I haven't been there for a few years so I don't know how it's like now.

Re: Modern Automotive Performance
 

Aww shucks pat...making me feel all warm and fuzzy inside with your kindness...and I'm not even a sales rep!

I think the wait time has a lot to do with building design. I know our sales guys are constantly on the phone helping others (hard for myself to talk face to face with them sometimes lol), which leads to them not seeing walk ins, but wait time does seem to be a running trend. I'd help more if I wasn't up in my shipping cave, but the new baller building should help move towards less wait time, and less frustration. We obviously strive to help out the community as much as possible, so any negative review is tough on our end. Butthurt I don't think is the right descriptive term lol.

Re: Modern Automotive Performance
 

New or not, I won't be driving the Cottage Grove much.

Re: Modern Automotive Performance
 

Haha, well I can tell you, that you are not the only one that isn't excited about it. People in the east metro are prob happy as clams! If only we could have one shop on each side of the cities...

Or you can do what I'm doing to cut down on commute...relocate LOL.

Re: Modern Automotive Performance
 

I know most of your business is online. If you have a forward facing counter, you should always have someone there - just in case. If you can't have someone there, have the door locked and have a buzzer or door bell.

Just a little friendly advice. No other comments from me. :)

Re: Modern Automotive Performance
 

I agree, the new location sucks for me too, damn it all! Plymouth is like 5 mins from work and in between work and home for me, perfect.

Re: Modern Automotive Performance
 

Same Here. If I get this new job it will be decently close to that.
But for the most part, not looking forward to it

Re: Modern Automotive Performance
 

Cottage grove?! The boost leaks is up with that...? I best get my last few parts while they are still in Plymouth :P jk Good buisness will draw people in no matter where they must travel from :)

Re: Modern Automotive Performance
 

I've had to wait for a bit too, not a big deal IMO. If you're feeling impatient there's always the service bell on the desk ;)

And I definitely agree with having guys there that you deal with exclusively.

Re: Modern Automotive Performance
 

lol What's the point of posting company reviews/experiences if the reviewer always gets so much crap for posting a bad one?

Is this your review thread? No? Start your own and post your review there. Don't get all butt-hurt because someone shared a negative experience

:bf_nonew:

Re: Modern Automotive Performance
 

Pete, I do have a front facing counter which is also Daelen's assigned workstation. However, all it takes is a phone call or walk in customer with a request that Daelen needs to look into and he could be gone for several minutes. The camera and bell are supposed to be secondary. I have a feeling the majority of these complaints were from when Nick's workstation was at the front, as the service writer he was constantly away from his desk.

Re: Modern Automotive Performance
 

I think this got way out of hand. Just end it everyone, jeeze its not a big deal. It was a stupid situation, and things like this happen, it is what it is.

Re: Modern Automotive Performance
 

Chris, maybe you need a really hot receptionist that is required to wear a MAP bikini, She doesnt even need to help anyone, and people will be complaining that the wait times arent long enough. Sex sells chris... sex sells.

Re: Modern Automotive Performance
 

Haha I will keep that in mind!

Re: Modern Automotive Performance
 

Agreed! Back in the day there was a smoking hot chick who worked at the Autozone near my parents' house; she was dumb as a rock and had zero knowledge when it came to parts, but damn was she fantastic eye candy!

Re: Modern Automotive Performance
 

There are a few well endowed at the local parts places here, it makes the terrible service bearable.

Re: Modern Automotive Performance
 

I think weve found a business solution!

Re: Modern Automotive Performance
 

NAPA in Cambridge has some JIMP jailbait. I love going there even though they never have shit

Re: Modern Automotive Performance
 

Glad i could help. Ill expect a MAP swimsuit calendar. (not of your techs in speedos, of some ladies.) haha

Re: Modern Automotive Performance
 

this whole thread was supposed to be about how daelen told dsmghost that he didnt have to come back, like he didnt need his business!
not that they didnt have the oem parts i wanted.

this thread went way out of line.

Re: Modern Automotive Performance
 

but either way it shouldnt have been this big of a deal...

Re: Modern Automotive Performance
 

I agree

Re: Modern Automotive Performance
 

Just wanted to chime in here.

I've been waiting for a part that has been on back-order for over a month. MAP has kept me in the loop and when the part finally came in I went to pick it up...it required some finishing work once it came in and they busted ass to get it to me ASAP, but there was an oversight in the machining process and the part wasn't quite ready.

I was personally walked over to the CNC/porting area and their machinist said he could have it done in an hour....it was 4:30pm on a Friday. I told him I had to be at work until almost midnight but he said he'd do it and we'd figure out hand-off. I swung back around 10:30pm and the machining was done but there was a bit more finishing/porting that I really would have liked to be done for the part to be absolutely perfect. I explained my insane work schedule to him but was ready to just wait a few more weeks for a time I could swap the part. Without batting an eye, he asked if I could please come back in the morning, he would take care of it.

So on his word alone I took my car apart early Saturday morning and then bombed over to pick up the part and sure enough he had stayed extremely late to make sure it was done right.

I wanted to post this b/c it is really a level of customer service that I have seen multiple times at MAP (but I honestly never expect or try to impose it).

You will all write off this entire post b/c I run MitsuStyle.com and am a moderator on EvolutionM.net but guess what:this guy was relatively new and he had NO idea who I was!

What was the part, what was it for, blah blah blah? I'll explain that later in another post as it's not pertinent to this thread. MAP seriously impressed me yet again over the last 72 hours and I want to make sure that while the haters be hatin', MAP keeps on kickin' ass.

Re: Modern Automotive Performance
 

^^Good stuff right there! I picked up fluids on Friday and everything went smoothly and I was in and out in about 10 min.

Re: Modern Automotive Performance
 

I saw said butterface (scheides) on friday.

I was at MAP getting my EF1 rebuilt because I spun a bearing.
A lot of things here 1) Price was good, probably because I rep this EF1 pretty good on the national forums 2) Stupidly fast service, I took the turbo off my car wednesday and I was racing saturday. 3) Turbo guy informed me that have been some changes with the turbos since my one was created and would need more work that we thought, of course he took care of it.

A huge thanks to everyone at MAP even the big angry bear Chris Carey and especially munchgsx. :love:

Re: Modern Automotive Performance
 

I'll jump in here with another good one. I've always had great experiences there, everyone has always treated me well and had good attitudes. As I said, I have a few guys there who I normally deal with, and that has thinned over the years due to people leaving, but it is what it is.

A few winters back, the upper water neck on the radiator of my buddy's 1G broke near Scheides' place. We managed to get the hose back on and limped the car to his garage. It should be noted that this was a Saturday night, an almost certainly the coldest night of the winter. My buddy needed the car running, and Scheides needed it to not be in his garage, so on a limb we called Chris Carey. He answered, confirmed that they had a Mishimoto radiator for the car in their shop, and set about finding someone to meet us there. We waited, and waited, and waited, and finally at midnight bailed on the plan and decided to try again in the morning.

I was in the process of driving my buddy home, when Scheides' called me and said there'd be someone at the shop in 15 minutes. So at 12:30am I met one of the guys at the shop. He couldn't find the key to their inventory, so instead of giving up, by the time we arrived he'd picked the lock and had the radiator out and ready for us. He was super nice to us, we paid cash for the part but offered to boot up a computer and run a card invoice if we'd like. It's one of those customer service experiences you'd never get anywhere else.

Re: Modern Automotive Performance
 

Guess I'll start calling Chris at midnight. :)

Re: Modern Automotive Performance
 

Thats pretty cool, good thing Scheides was involved.

Re: Modern Automotive Performance
 

THE ABSOLUTE WORST EXPERIENCE I HAD AT MAP! Now this is sooooooo bad i think everyone should be fired because of it -.- and the company burn down in flames powerd by E98 which i by the way didnt know map carried at the beginning of the season... not to mention, I havent been able to find anything else wrong in the 3 years ive been going there...

On Friday i stopped in to pick up a two hole dp gasket for my uber custom o2 housing...not only did (I forgot his name) Take my housing to find the best gasket to fit the application, but he also gave me some good personal advice on what he would do if the situation i was in was on his car...now due remember the phones were ringing of their hooks...mind you yet he didnt miss one....(Enter complaint after parentheses )but when he got up to find my part OH LORD HAVE MERCY ON HIM i saw his UNDERWEAR! (YES SLASH NO HOMO) You must maintain professional attire at all times yawn....Im working on my post count if you havent noticed ha!

Keep up the good local support map! and tell that guy to shave yo!

Re: Modern Automotive Performance
 

Here is our after hours emergency number, it comes straight to my cell phone. I can't guarantee that I will be available to answer at all times, but if you need to use it chances are it will be worth a shot.

MAP After Hours (651) 243-0627

Re: Modern Automotive Performance
 

I needed it friday, but I got lucky and i think Derek was still there.

Re: Modern Automotive Performance
 

Seems your comment assumes I don't have enough of a relationship with the company on my own to get the same service?

Re: Modern Automotive Performance
 

Whether you do have a relationship with MAP or not, the point I was trying to make was that I don't think that just anybody would get that kind of service. In my comment I assumed that you didn't have a relationship built with them, if I was wrong I didn't mean to offend you, sorry if I did.

Re: Modern Automotive Performance
 

Dsmghost I know it sucks that someone said they had a part for you but they actually didnt have it. Mistakes do happen. Mabe when you call for parts from any place make sure the person goes and picks the item and has it their hand before driving there. no place is perfect with inventor. Sounds like maps new place will be better for walk ins. I have only dealt with map once and I had recived the wrong item. I pissed at the time cause I wanted to get my car going. I have dealt with map since because Iam into modding my car anymore. I would buy from them again if iam allowed to. And if I ever decide to do anything to my car other.

Re: Modern Automotive Performance
 

I can tell you one thing, this specific issue won't be happening again ;)

Re: Modern Automotive Performance
 

OMGZZ!

Seriously though I need 2 for each end of my stock feed line.

Re: Modern Automotive Performance
 

I need some too lol

Re: Modern Automotive Performance
 

I'll make sure to call you at 1am when I am assembling my car next spring.

Who am I kidding, we both know I'd text :angryfire:

Re: Modern Automotive Performance
 

They had Ferrea 6000 +1mm valves in stock today. Who cares about crush washers. :wink: