Re: Modern Automotive Performance
 

^^ true.

I go through Dan who is a member here and Chris Boone. Both have been helpful. Dan especially!

-Patrick

Re: Modern Automotive Performance
 

so much banning. Map puts on good events. :)

Did you get anything resolved with this issue? Or was it just a he said she said rant?

-Colin

Re: Modern Automotive Performance
 

I have dealt with both Drew and Daelen on many occasions and have nothing but respect for both of them. Problems come up - it's how you respond that shows your true character.

Re: Modern Automotive Performance
 

When i had my DSMs i had no problems with MAP what so ever. Chris and Dan have always been really good to me. The only problem we had wasnt with map but with Manley where they didnt make the piston i needed and Chris or one of his crew actually talked to Manley and put me in line to have a one off peice made, and i decided in the end to just get a used set off someone on the link forums. He cancelled the order no problem.
i have bought from them many times, and they have always been available, helpful and knowledgeable.
Sounds like from the original post that it came down to having no patience, and expecting the whole shop to run around and lay out the red carpet. If your patient, it will pay off, they are very busy and will help you as soon as they can. Happens with every business.

Re: Modern Automotive Performance
 

Wow all this over some washers, lol.

I have always had solid service from them, its why I continue to spend money with them.

I agree though, every shop I have dealt with has issues, its how they deal with them that determines repeat business.

It does suck when you go somewhere and someone told you something was in stock but no need to get all worked up. Plenty of other options out there.

Re: Modern Automotive Performance
 

This.

No problems here, but I must say if you have an issue with staff, do like you would anywhere else and ask to talk to the manager.
Don't act like dumbass kids and talk shit on the internet.

Re: Modern Automotive Performance
 

I have had a good 10 separate transactions with MAP and they have always been great. Any time a small issue came up they were very quick to resolve it and it was never more than a minor inconvenience. I agree that for washers I wouldn't go to MAP unless I had another order I was picking up there. There is no profit for them and just wastes their time. Leave that for the stealership or NAPA.

Re: Modern Automotive Performance
 

I haven't personally had any issues with getting parts from MAP, but if I was told something was in-stock and came in to get it and they didn't have it, I would be quite upset (an hour drive for me one way).

I'm going to pickup some redline fluids for the evo on Friday, hope those are in-stock! :)

Re: Modern Automotive Performance
 

15 x MTL and 43 x MT90 as we speak, you've got my word on it ;)

Re: Modern Automotive Performance
 

Until he gets there, then tell him to go to the dealership. hahaha

Re: Modern Automotive Performance
 

I myself have ordered a few things from MAP. All of these transactions went perfect. I recently ordered a few parts for my friend's GSX project and did not receive a tracking number. I contacted someone (I forget who it was exactly), about it and they were more than willing to help. They got back to me ASAP with the tracking number(s). Within 3 weeks we had all of the parts. Granted some had to come directly from their factory (Vibrant, Treadstone); that was no big deal.

As far as the washers go; NAPA probably would have had what you were looking for. Between the kits we sell and the brake parts stuff, someone should have been able to find you something.

Re: Modern Automotive Performance
 

We were very close to map thats why we called and they said come in.

He said she said rant I guess, no resolution, dont expect one either.

Im not talking shit on the internet, Im telling everyone about my experiences with MAP.

Im sure ordering parts from them online is fine. NAPA was the next stop. The point is we were so close to map, so we called them and told us to come in and they didnt have the washers like they said on the phone.

Re: Modern Automotive Performance
 

A mistake was made, I apologize. What can I do to make it up to you?

Re: Modern Automotive Performance
 

Im not trying to get anything for free. I accept your apology. Im just sharing with everyone my experiences with MAP. Doesnt matter to me, Vince needed the washers, I was just with him because I gave him a ride.

Re: Modern Automotive Performance
 

Making small issues like this to me is talking shit, if you ever have issues at most places with customer service by taking it up with the manager you get your problem solved and usually some gesture is made to keep your business.

An example I had an issue at tires plus somewhere, it was their fault the idiot changing my oil should of been licking windows, so they forwarded me a free oil change.

Now, i'm sure if you talked to chris carey he probably would of given you a discount on your next order or something to that effect, maybe a hug.

Either way, sucks that happened I know you probably just wanted to hurry up and get your shit together as quick as you could.

Re: Modern Automotive Performance
 

Once again, I'm not talking shit, and Its not even my car or deal. I'm just posting my 2 experiences with MAP. Maybe Vince can get a discount or something, it was not my issue. I just gave him a ride to MAP.

TO EVERYBODY, I dont need any advice on this topic or how to handle situations like this in the future, Im just sharing how my experiences have been with MAP, that is all. Lets leave it at that, DELETE THIS THREAD PLEASE. It was obviously a mistake to even bring it up.

Re: Modern Automotive Performance
 

Perfect, might be needing a set of fluids for 2 cars. Should be there Friday morning :D

Re: Modern Automotive Performance
 

I know it sounds like we are a bunch of map fanbois (and your probably saying to yourself "what a bunch of MAP fanbois") We really aren't. I think this thread actually shows that there are many more positive experiences than negative.
To give you some advice on this topic on how to handle a situation like this, you shouldnt ask the admins to delete the thread in all caps. haha

Re: Modern Automotive Performance
 

:shocked: Did Aaron just write that? :wink:

Re: Modern Automotive Performance
 

just thought i would throw my 2 cents in.

personally my opinion if MAP is mediocre at best.

theres been a few times ive walked in after calling ahead to end up waiting at the front desk for 5-10 minutes before anyone has come up to the front desk.

ive even walked out at one point.

ive had issues with communication when my car has been at their shop with major work being done.

and ive had billing/sales issues as well.

issues were talked out, and compensation was received for the problems that occured.

but at the end of the day i decided to take my business elsewhere, and have been happy ever since.

these are just my personal experiences with MAP, and with all the positive feedback clearly they are doing something right.

it just seems i got hit with a series of unfortunate events.