Re: Whatsup From Slowboy??!!!
 

Quiz!

Name the company:

Dozens upon dozens of bad reviews on the DSM forums.

Multiple repeat poor experiences by single customers.

The customer is always wrong.

It sure would be a fun poll on any DSM forum, eh? What DSM vendor would come on top of that poll?

Enough with the 1% sales figure bullshit. Not only do I continue to see bad reviews, I see REPEAT bad experiences posted by the SAME person. I have seen this with more than one person. There is no way the 1% figure is correct. No way.

Re: Whatsup From Slowboy??!!!
 

You don't win. You guys have yet to respond to why BBB has outstanding issues against SBR.

Re: Whatsup From Slowboy??!!!
 

they cant answer because they dont have an answer. I have had the one experience which went fine, but even after all the positive critisism that joe asked for they (SBR) kept calling potential customers etc etc names and everything, so that makes me keep from buying, not the stories that I have heard. Also when my friends ask about SBR I give them my honest opinion, I have had good service but alot of people havent and they are rude to potential customers.

Now if you had started in the beginning or even 15 pages ago with an apology and we got off on the wrong foot it might be different but instead you kept on bashing potential customers - looking out for your rep. before them.

Oh and lower the prices, $25 to get a fricken banjo bolt is rediculous - and its oem supposedly

Re: Whatsup From Slowboy??!!!
 

Hey Allen, I want to hear your specials!




SBR... Will you sponsor me?

Re: Whatsup From Slowboy??!!!
 

I guess this one did sting a bit as it didn't get a single response. SBR Joe, you have something say about everything (although it appears you are a 6 year old), what are your thoughts on this?

Re: Whatsup From Slowboy??!!!
 

YEEEEEEE HAWWWWWWWWWW

Re: Whatsup From Slowboy??!!!
 

Actually the bolt was only 9$....If you didnt want 2 day air it would have been about $16. Air shipping is a bit more than ground...considerably.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Nothing to say really, it is what it is. And those were probably made prior to all the changes we had to make to try and get things rolling in the right direction. Also, the majority of them were probably the stem from a simple mistak that got blown way out..im not making excuses, it just seems like one little thing, and people like to turn it into a WWIII event. But who am i to say.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

SBR's new head of security. Reportnz fa duties sir!!!!

Re: Whatsup From Slowboy??!!!
 

I cant believe this thread is longer then any of the leg humping "Hi, im a girl dsmer" threads.
Maybe we should get a guy from bullseye to make an intro thread and see if we can beat this one.

Re: Whatsup From Slowboy??!!!
 

I doubt most people know the story behind Bullseye and Mr. Hall.

Not that he cares anyway.

Oh well, at least he (along with SBR) are no longer accepted as sponsors on some forums.

Re: Whatsup From Slowboy??!!!
 

Well as promised I said I would keep you guys updated on my intercooler pipe. About five minutes ago my pipe showed up with the correct dimensions. Woohoo I have a full bling intercooler setup now!

Re: Whatsup From Slowboy??!!!
 

Aint she puurrty. :nod:


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Im sure a lot more people then you think know about that story. Especially on this forum.

Re: Whatsup From Slowboy??!!!
 

Well if you no longer want to sponser the site.
You can sponser My Car!!!!

Re: Whatsup From Slowboy??!!!
 

My Laser could use a good sponsor:

http://www.dsmstyle.com/forums/showthread.php?t=15565

Re: Whatsup From Slowboy??!!!
 

hey dont go whoring yourself out now... I waited for all the bashing to end before i slipped that in

:)

Re: Whatsup From Slowboy??!!!
 

Hey now bitches! I asked first on like page 6 and 13 post ago, get in line! :p

Re: Whatsup From Slowboy??!!!
 

He has friends: Head of Securitys friends!

Re: Whatsup From Slowboy??!!!
 

There it is again. Laying blame on other people.

Re: Whatsup From Slowboy??!!!
 

SBR was never allowed to sponsor DSMtalk when it was real. Now that the site is a corporate owned cesspool who knows. They will never be a sponsor on DSMsource which is that old database revived without corporate greed all over it. Everyone else took their sponsor and advertising money long after it was very well known that you just don't let friends buy from SBR.

Re: Whatsup From Slowboy??!!!
 

its funny how 'Style is getting a bunch of new members just off of this thread. LOL

Re: Whatsup From Slowboy??!!!
 

OK about 6 or 7 pages back I put up a post defending Slowboy. Do I regret it? No! Anyways, yesterday I went in to get a JPipe because I am putting a 14b back on my Talon. Anyways I went up to Slowboy got the JPipe, got home, test fitted it, and it was the wrong pipe. The flange was off and it wouldnt mount to the 14b. Mistakes happen. It could of been my miscommunication or they truly just gave me the wrong pipe. In 30 minutes they open up again for the day. I'll call them and hopefully this is all resolved right away. If it's not resolved I will be shocked. Oh and I am dealing with SBR Joe. I'll be sure to let you guys know how well it turns out, because I have called up twice and talked to Joe both times and he has been very helpfull.

Re: Whatsup From Slowboy??!!!
 

Just like I was expecting. Called up, spoke with Chris I am going to go up tonight and they are going to take care of it. Seriously give SBR a chance, because their service has been great.

Re: Whatsup From Slowboy??!!!
 

Ya I do agree Tom. But look were they all live at. PA is there home state. I think SBR is trying to get them to join. To put in a good word. So we shut up and turn face on the issue we have with them. Granted I'll say it again I have not done any biz with SBR. But from what I read online and in here. I will not do any biz with them at all.

Re: Whatsup From Slowboy??!!!
 

I can guarantee SBR did not ask me to post a thing. In fact I have only ever been to their shop three times. Once a long time ago when most of the old staff was there and twice since March. The first time was to take my buddy, the time in March was to get my FMIC Kit, Fuel Pump, and Injectors, then yesterday to get a JPipe. I saw this thread linked on philadelphiadsm.com so I decided to check it out. Just felt the need to sign up to post my story with SBR, because all you ever hear is the horror stories and not the good ones. Trust me, I am not happy that I drove an hour to SBR and an hour home yesterday then have to turn around and do it again today, but shit happens. Trust me if they where recruiting people to support them on forums, you would be seeing a lot more people posting good stories.

Re: Whatsup From Slowboy??!!!
 

I would expect that answer from you because you are the kind of person that would be the one to compplain to the BBB because you ordered a silicone reducer that was on backorder from the manufacturer and you blow up on us like its our fault it took 3 weeks to get it.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

That reminds me...I need a silicone reducer!:toiletp:

Re: Whatsup From Slowboy??!!!
 

Ya bro..im sorry you got teh wrong shit...it might have just been a mistake with either the making of the product or it got mixed up in shipping, who knows...but when you come we'll figure out what the dilly is.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Did you bother to tell the customer it was on back-order for so long and offer to refund their money? This is something the customer should have been notified of immediately after placing the order.

Re: Whatsup From Slowboy??!!!
 

Yea who knows.. could be this or that. Wish our customers at my place of employment accepted that as an answer to a messed up product. ;) Well just say, "shit happens" and call it good. :D

Re: Whatsup From Slowboy??!!!
 

Yes..this was just an example but has happend in the past. We get an ETA from the vendor, we tell it to the customer, and then something happens where the vendor cannot get it to us for another period of time... once agian, not blaming anyone or making excuses, just telling it how it is. When this happens it obviously falls on us beings we are the ones directly involved since WE sold the product. Everyone just needs to understand a bit more in situations like these and not explode on us. We get just as pissed as teh customer if we are told one thing from a vendor and another thing happens..it (obviously) looks bad on our part. We do probably have one of the bigger inventories in the business, but we dont have everything all the time. This is a big issue with alot of the complaints. We do everything in out power to get products to customers ASAP. If we have it in stock...it usually gets shipped the same day its ordered..at the latest the next. If we lived in a perfect world, we would have every name brand item on teh website in stock..but thats just not realistic.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

Man, must be nice to do the broken record thing over on this site and get paid to do it. Can't you guys just forget how to spell this specific domain name?

Re: Whatsup From Slowboy??!!!
 

Cant we just delete their user accounts?

Re: Whatsup From Slowboy??!!!
 

Even before this thread I have heard things here and there about Slowboy, Lots of problems. It wasnt on this board, it was actually in person with some other dsmers. I have never purchased from you guys and probebly never will. When it comes to parts for my car: A) I dont take risks in regards to whether i will get the part or not. and B) I hate waiting. Both of these reasons keep me away from you guys. I know its hearsay, but ESPECIALLY in the dsm community advice from people and referrals will make or break an online company, DSMers that are interested in performance will research many businesses before they purchase, and if joe schmoe does a little research and sees this thread, well you just lost another customer. and the fact that its now 30 pages will tell that potential customer "forget slowboy"
I really dont mean to sound like a broken record but your better off cutting your losses and letting this thread die. Your coworkers have deserted you, Joe, i suggest you do the same.

Re: Whatsup From Slowboy??!!!
 

Fuck it, let them have their accounts and leave this thread, Like i said above, its going to serve as a warning for potential customers.

Re: Whatsup From Slowboy??!!!
 

Back orders do happen. Some vendors have eroneous lead times as well. That is understandable. If the vendor calls back and tells the company that they are back ordered after the company places the order, the responsibility then falls on the company selling the product (in this case SBR) to contact the customer and explain it to them. If they do not want to wait, then you refund their money. Plain and simple.

If there is no communication to the customer that there is a longer lead time, then it is your fault for not following up on the order. If you communicate it to them in a timely manner and they are still pissed, then it is their problem. Get them their money back and then if anyone flames you for it just tell them how it happened. Shit happens, but it's how you deal with it that makes all the difference.

And just so you know, this was not meant as a flame. Just explaining how the process SHOULD work. If that's how it goes there, fine. If not, changes need to be made to increase your return customer base.

As far as all the customers that are saying good things right now, you have been mainly dealing with them face to face. It's good that you are getting good service, but that also has to happen with online orders and phone orders. You can put enormous pressure on someone if you deal with them face to face, more so than on the phone. Balls get dropped from time to time, but make sure that it's followed up on to keep the customer happy.

As far as the BBB, I guess being that there are unresolved issues that are posted as "no response from company" can make many people very leary of doing business. If there are attempts to show what happened or at least communication on the issues to try to resolve them, that's one thing. But no response from the company on a complaint filed with the BBB seems to me like it's "just not worth the bother or hassle." And if that's the attitude with something like that, does it carry over to orders that have problems or orders that could potentially make you lose money? That's the main concerns of the consumers. They want to be treated as a good customer and not just another number on paper.

Just some things to think about. Not trying to get into a pissing match, just laying it out in a different format so maybe another perspective is seen.

Re: Whatsup From Slowboy??!!!
 

He asked, i answered.


Joe
SBR

Re: Whatsup From Slowboy??!!!
 

My co workers have not deserted me, they just probably got tired of this shit..i on the other wont back off. People have questions still..and i still have answers.



Joe
SBR

Re: Whatsup From Slowboy??!!!
 

You dont have any answers.. just excuse after excuse! lol