Originally Posted by Shane55113 (Post 191610)

I'm going to chime in here as everyone else sees fit to do so.

I have only had one transaction with SBR and that was the very 1st thing I ever bought for my dsm, a boost gauge and a MBC. I will not do business with them again because of all the negative things I hear about them. That may sound like an ignorant act but at the same time it makes perfect sense because there are allot of other vendors out there with little or no negative rep.

There is no other dsm related company out there with as much negative publicity as SBR. It feels like everyday i log onto talk or tuners or link there is someone criticizing or complaining about another SBR product or service and everyone that replies scolds them for using your company, how can you fix something that?

Not to be repetitive but your company sucks. I refer anyone who asks me about anything dsm related simply to steer clear of SBR instead of referring them to a specific vendor, not only have I said this many times I have been told this many times.

Originally Posted by JET (Post 191934)

Originally Posted by Korupt (Post 191857)

Yep, I read the whole thing from start to finish. It's been a real long day at work after reading that. Anyways, the comment good points, but my name does not do justice, what does that mean? It's a damn screen name!

I agree about how people present themselves but the internet is so hard to read. How would you take it if you where going to a forum to try doing good and you where bashed? If I called your cas a pos you would get defensive.

Sure you shouldn't piss off customers and I agree there, but you also have to see both sides of the picture. I am not a SBR groupie or anything, I just wanted to point out some good things I noticed about them when I got my order.

Either way I just made a name here to show that I do have a good story from SBR and I will continue to buy from them. Good luck with all of this Mike and crew.

Originally Posted by x-pride (Post 191962)

Shady Screen Name. I have been in customer service for a long time and one thing I learned was the customer is always right. Not the other way around. I would never ever tell a customer I was going to punch them in the face or show how macho I am. Every thread I read about SBR always turn out this way. Makes me really want to deal with SBR. After reading there comments puts negative thouhgts in my head. I am only judging from what they post and nothing more. Next time try mail ordering your product and give us the results. As for right now I have no beef with you or SBR. So, lets keep it that way.

Originally Posted by SBR Joe (Post 191975)

its alot easier to say bad things when everyone else is, than to stand up and say good things.

Originally Posted by slowdsm2 (Post 191982)

It would be easier if there weren't so many people with "bad" experiences.

SBR has no one to blame but themselves for the "bad" press.

Remember, a happy customer might tell 10 people but an unhappy customer will tell EVERYONE.

The percentage of "unhappy" customers may be small in comparison to the total number of customers but it's not how many issues you have... it's how most of those with "issues" have been treated.

The motto of the day... "friends don't let friends buy from SBR".

Maybe you guys should follow the well proven path of recovery... close the doors and open up under a new name.

Originally Posted by SBR Joe (Post 191986)

ok well heres some food for thought...going by wht you said, if we had 3 customers that had a bad experience and told EVERYONE...for arguments sake well say 20 ppl each, thats 60 ppl that dont like SBR, but only 3 actually did business with...if there were 5 ppl that bought and had a good experience and told the 10 each, thats 50 ppl that heard good. You have a bad experience with 2 less ppl and 10 more hear bad than good....what are we supposed to do? Ya we mess up, and noone out there is perfect. Especialy when a company has changed employees and changed so many things in such a short period of time, things arent going to be as consistent. A company cant really get into a rythym when everythings being changed so much. As of right now, were dealing with things from the past...granite we are trying to make things right for the future but when ppl wont stop living in the past we cant really change their perceptions.


Joe
SBR

Originally Posted by slowdsm2 (Post 191989)

What are you supposed to do?

Well, let's see... you could start by evaluating the "cost" of an unhappy customer. Instead of saying something like "tough, we shipped it" when someone calls about a missing part... perhaps you might consider just sending a replacement part.

Own up to your mistakes and stop charging people "Fees" when they want to return the part because what you shipped was not what was ordered.

People don't accept passing the buck to former/new employees for mistakes.

The management of SBR is the same as it always has been, and attitudes towards customer service come from the top down.

Originally Posted by SBR Joe (Post 191993)

There is no "fee" that incurs when it was a mistake on our part

Originally Posted by slowdsm2 (Post 191994)

There are threads on multiple forums that say otherwise.

Originally Posted by SBR INC (Post 191948)

If you will not do business with us becuase of what you "hear", that is fine.

How was your transaction with us?

Mike Huml
SBR Inc.

Originally Posted by SBR INC (Post 191946)

I own and built the car ACP won the rally in.

Own as in paid for it, built as it was built in under six weeks in my shop.

So - if Subaru won X games - I guess I won this rally.

Mike Huml
SBR Inc.

Originally Posted by Halon (Post 192112)

This is getting to be retarded.

Originally Posted by talon1979 (Post 192099)

An update on the intercooler pipe: I've received an e-mail with a tracking number. I should receive my pipe on the 21st. Evidently they are shipping me out the correct intercooler pipe the same day they received the wrong one in the mail :)

Originally Posted by M/// Guy (Post 192117)

It sure dropped in temperature today, high of 70 today versus yesterdays 90s!

Originally Posted by TkrPerformance (Post 192157)

it is alot nicer today. I will be painting a car and tinting some tails

Originally Posted by S2kracka (Post 192159)

Try catching that bald eagle and making it your house pet. I hear they are great birds to put in a cage.

Originally Posted by Goat Blower (Post 192189)

I got this itch......

Originally Posted by Goat Blower (Post 192189)

I got this itch......

Originally Posted by Matt D. (Post 192234)

The only cure is more cow bell.

Originally Posted by Matt D. (Post 192234)

The only cure is more cow bell.

Originally Posted by Shane55113 (Post 192101)

Your missing the point, everyone knows that word of mouth is one of the most powerful advertising tools but at the same time it can be devastating to a business if there are bad things said.

Obviously you know that there is something wrong with your company's reputation and you are trying to salvage what you can. Say i'm wrong whatever but everyone knows thats why your still on this board trying to see why we hate you and what you can bend to make it seem that your company is not that bad.

The single transaction i had with you was not a bad one but at the same time its not at the same caliber as spending thousands of dollars on turbos, short blocks, ect. and having issues with it then having to deal with your horrid customer service and ultimately being screwed out of time and $

I dont like you. I dont like the way you have conducted yourself on this board. I dont like the way your employees have conduced themselves on this board. I will no longer go on what i "heard" about your company, i will go on what i have read in this thread, is that a good enough reason for you now? :)

Originally Posted by SBR Joe (Post 192236)

I thinks hes got a feva'...and the only prescription........is more of that cowbell.



Bruce Dickenson
SBR