Re: Whatsup From Slowboy??!!!
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I agree, KFC does suck, i know this because i have ate there...but i have gone back for food other than chicken after my "bad" experience........some food for thought...again, no pun intended. Joe SBR |
Re: Whatsup From Slowboy??!!!
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No one is perfect except you I guess! Mike Huml SBR Inc. |
Re: Whatsup From Slowboy??!!!
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Re: Whatsup From Slowboy??!!!
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Oliver |
Re: Whatsup From Slowboy??!!!
Well if i was Nostradamus i could have predicted this flame fest and would have said something along those lines...but inevitabely would have turned into the same ordeal...putting us in the same seat were in now.
Joe SBR |
Re: Whatsup From Slowboy??!!!
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Re: Whatsup From Slowboy??!!!
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I say "mad" in general - someone unhappy with product is usually also unhappy with the service - every 19 year old kit who cannot install a clutch correctly bashes us on the internet. Some people pay good money to hush up those people - I am not one of them! Mike Huml SBR Inc. |
Re: Whatsup From Slowboy??!!!
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Re: Whatsup From Slowboy??!!!
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Mike Huml SBR Inc. |
Re: Whatsup From Slowboy??!!!
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Re: Whatsup From Slowboy??!!!
No business is going to have zero complaints or unsatisfied customers, but the fact is you guys have a lot and it is widely known. Rather than spending all this time fighting with us, start solving the problems people are having. Double check all orders, look for ways to increase quality, look for the weak spots in products that are frequently failing, etc.
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Re: Whatsup From Slowboy??!!!
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The key to a good company is how you deal with the problems that WILL arise. If a problem happens, you need to do your best to fix the problem with the customer. You also keep saying that you weren't notified of the problems. In my case (probably 3 years ago) I had left several messages for you and talked to you 3 times. You did nothing the first 2 times. |
Re: Whatsup From Slowboy??!!!
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Re: Whatsup From Slowboy??!!!
Honestly, maybe its time to change your company name and get a fresh image. Take some down time, get everything sorted out and squared away, then reintroduce yourselves and stress the changes you've made and the changes you plan on making in the future.
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Re: Whatsup From Slowboy??!!!
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Mike Huml SBR Inc. |
Re: Whatsup From Slowboy??!!!
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I have made no excuses this entire thread. Not one, i do understand the point your making but cannot understand why everyone is quick to blow up on SBR but is not willing to give it another shot. Now that everyone is aware of the company turn around, try it again...you dont have to buy much or even say your from this thread...just call. hell, you dont even need to buy anything, just call and talk to me, or chris, or jason, or chance, or teh other jason, ..lol, or Mike...youll see im not asswipe, nor is anyone else. I give help to anyone that calls, i may not take shit from anyone but im not a dick. Try it, just once and then make your opinion. Joe SBR |
Re: Whatsup From Slowboy??!!!
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Oliver |
Re: Whatsup From Slowboy??!!!
99% is a horseshit customer satisfaction rate, and I doubt you guys are seriously that high. I would guess it is 97-98%. 99.8% is satisfactory, 99.5% - 99.8% is where most good companies are. If you constantly point fingers like you are, you will never become a good company. Realize that you are getting better but still have a long ways to go. Find the weak spots and fix them. If you don't have satisfied customers, you aren't going to have a company in a few years.
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Re: Whatsup From Slowboy??!!!
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Re: Whatsup From Slowboy??!!!
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People don't speak up enough when the transaction goes smooth. Now Jet, it looks like your rather new as far as your "legit" business goes. Take your current customer base, and multiply it by 300%. You think you will have 100% perfection? Even if you kept a very low number of complaints, as your business grows, complaints will too. |
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