The DSM Graveyard

[2g Monson]

I say a thumbs down to DSM Graveyard, I ordered axles from them and received them after waiting 5 months. I called numerous times, and was lucky to get through a couple times to hear my order was misplaced and would receive it in 2 to 3 weeks. That didn't happen, then got the run around as to where my order was after a month. The phone always went to a voicemail and they never returned my messages. I didn't get a 10% off, free shipping or even an apology. I think they have a funny way of treating a customer if they want to have a solid reputation.

[punxnotdead185]

I want to say that this is a bad guy, but its not completely graveyard's fault. I ordered arps, balance shaft elimination kit, and a oe mitsu head gasket. they said it should be to me in a week at the most. So I waited about 2 weeks, and nothing. So I decided to call them and figure out whats going on. No answer the first 10 times I called within a 3 day period. Finally got ahold of them and they said that mitsu had a back order on the head gasket. They gave me a coupon for 10% off my next order with free upgraded shipping, and told me it should all get to me within another 3 days. So I waited and waited and after another week and a half, still nothing. Decided to call them again, no answer just like last time. By this time I was getting very irritated because I had no idea what was even going on. They finally called me back after leaving a couple messages on the voicemail. Told me they were very sorry and after I bitched at them about the huge wait on my parts, they said they would credit my money back for the hg, and send me a felpro composite hg for free. I agreed because I wanted my parts asap. They said by friday at the latest it should be to me.(it was tuesday when I talked to them). Saturday I got a package, opened it and all I seen was my arps. So I waited until Monday and finally after waiting a month total, I got the rest of my parts. But when I opened the package with the hg and bs elimination kit, the hg they sent me was the permatorque:cheer:. So I suppose after all the time waiting, and going through bs to get my parts, it kinda paid off. I got the permatorque for free, and my money back for the hg I ordered.

I dont know whether or not to say they are a good guy or bad guy, but I do know that dsmghost had the same problem with Graveyard taking forever getting him his parts. All I know is that I will probably not be going back to them for parts if I dont feel like waiting a long ass time!

Anyone else have any input on this?
Sometimes getting OEM parts from Mitsubishi can be a pain, I ordered a turbine outlet gasket like 3 weeks ago through MAP and it still hasn't came in, not MAP's fault being they put the order into Mitsubishi the same day but Mitsu is just super slow sometimes.