TalonFiero
03-02-2006, 02:46 PM
I'm looking for someone to join the Support Center team here at Winmark. This is not like most helpdesks that have an "us against them" attitude. The franchisees and the employees we support show a high level of respect for the technicians on our team and are great to work with. If you or anyone you know is interested in this position, send your resumes to lgoff@winmarkcorporation.com or if you have any questions send them to me at jhayek@winmarkcorporation.com . Below is a description of the position. Oh, one more thing DSMs are NOT considered reliable transportation for this position. ;)
POSITION: Support Center Technician
DEPARTMENT: IT/Support Center
REPORTS TO: Support Center Manager
Position Overview:
Assist Winmark’s franchisees with their use of technology related products and services. Resolve the technical issues encountered by the franchise owners and configure hardware components. Integrate these into Winmark’s proprietary retail management and point-of-sale (POS) software.
Job Responsibilities:
- Respond to all incoming calls to diagnose/resolve the software and hardware problems relating to the Company’s proprietary retail management and point-of-sale (POS) software.
- Handle franchisee calls in a timely manner to ensure all on-line systems are active. Ensure procedural logs and phone contact logs are maintained.
- Provide software and hardware pricing to the franchisees purchasing Winmark’s POS business system.
- Prepare, assemble, and configure various hardware components. Integrate into the proprietary software system.
- Complete franchisee’s orders for shipment in a timely and accurate manner.
- Assist with the cycle count of inventory, monitoring of product stock levels, and the receiving and stocking of product.
Desired Qualifications:
- 2 – 4 years of computer-related support and/or education strongly preferred. A+ and/or N+ certification strongly preferred. Must possess an in-depth knowledge of PC’s and operating systems including troubleshooting capabilities and networking experience. Additionally, 2+ years Point-of-Sale hardware and software related troubleshooting and resolution experience.
- Successful candidates are detail oriented, possess excellent problem solving skills, strong organizational skills and ability to prioritize multiple projects. Good verbal and written communication skills are essential.
- High degree of professionalism, tact and diplomacy in dealing with franchise owners and team members.
- Must be available to work some nights, weekends and holidays.
- Lifting of up to 50 lbs. unassisted.
To apply for this position, please send, email or fax your resume to:
Human Resources
Winmark Corporation
4200 Dahlberg Drive
Golden Valley, MN 55422
Fax: (763) 520-8410
Email: lgoff@winmarkcorporation.com
*Please note that the description above is a summary of the main responsibilities and requirements for the position, and is not the all-inclusive job description for this position.
POSITION: Support Center Technician
DEPARTMENT: IT/Support Center
REPORTS TO: Support Center Manager
Position Overview:
Assist Winmark’s franchisees with their use of technology related products and services. Resolve the technical issues encountered by the franchise owners and configure hardware components. Integrate these into Winmark’s proprietary retail management and point-of-sale (POS) software.
Job Responsibilities:
- Respond to all incoming calls to diagnose/resolve the software and hardware problems relating to the Company’s proprietary retail management and point-of-sale (POS) software.
- Handle franchisee calls in a timely manner to ensure all on-line systems are active. Ensure procedural logs and phone contact logs are maintained.
- Provide software and hardware pricing to the franchisees purchasing Winmark’s POS business system.
- Prepare, assemble, and configure various hardware components. Integrate into the proprietary software system.
- Complete franchisee’s orders for shipment in a timely and accurate manner.
- Assist with the cycle count of inventory, monitoring of product stock levels, and the receiving and stocking of product.
Desired Qualifications:
- 2 – 4 years of computer-related support and/or education strongly preferred. A+ and/or N+ certification strongly preferred. Must possess an in-depth knowledge of PC’s and operating systems including troubleshooting capabilities and networking experience. Additionally, 2+ years Point-of-Sale hardware and software related troubleshooting and resolution experience.
- Successful candidates are detail oriented, possess excellent problem solving skills, strong organizational skills and ability to prioritize multiple projects. Good verbal and written communication skills are essential.
- High degree of professionalism, tact and diplomacy in dealing with franchise owners and team members.
- Must be available to work some nights, weekends and holidays.
- Lifting of up to 50 lbs. unassisted.
To apply for this position, please send, email or fax your resume to:
Human Resources
Winmark Corporation
4200 Dahlberg Drive
Golden Valley, MN 55422
Fax: (763) 520-8410
Email: lgoff@winmarkcorporation.com
*Please note that the description above is a summary of the main responsibilities and requirements for the position, and is not the all-inclusive job description for this position.